Is Vonage Down?

No — Vonage is up

Reachable from all 8 checked regions

Average response time: 463ms

Last checked 3 hours ago · checks run every 6 hours

Official status page: https://uc.vonagestatus.com

Vonage uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

336ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 41 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

41-day clean streak

Sep 13 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

jnb

596ms

DNS 205ms TCP 19ms TLS 24ms TTFB 595ms

lax

279ms

DNS 109ms TCP 1ms TLS 7ms TTFB 279ms

lhr

187ms

DNS 54ms TCP 2ms TLS 7ms TTFB 186ms

nrt

577ms

DNS 196ms TCP 1ms TLS 6ms TTFB 577ms

ord

313ms

DNS 245ms TCP 1ms TLS 3ms TTFB 313ms

sin

703ms

DNS 186ms TCP 1ms TLS 5ms TTFB 703ms

sjc

269ms

DNS 81ms TCP 10ms TLS 14ms TTFB 269ms

syd

782ms

DNS 317ms TCP 0ms TLS 4ms TTFB 782ms

What Vonage does

Vonage sells several different products under one brand. Vonage Business Communications is a hosted phone system: desk phones, softphones, call queues and voicemail for small and mid-sized companies. Vonage API, formerly Nexmo, is a developer platform for programmable voice, SMS and verification. Vonage Contact Centre is a separate agent product again. Each runs on its own infrastructure and publishes its own status page.

What an outage looks like

Handsets show as unregistered and stop ringing, or calls connect but drop and break up. Vonage reports Registration, Inbound Call Completion, Outbound Call Completion and Voice Quality as four separate components, so the admin portal and desktop app can look completely normal while no call actually completes. SMS, fax and voicemail are separate components again and can fail on their own.

What to do about it

Decide which Vonage you use first. For the phone system, uc.vonagestatus.com covers the Admin Portal, desktop and mobile apps, Vonage Meetings, call queues and the call-completion components. Programmable voice and SMS publish at vonageapi.statuspage.io, and the contact centre product publishes separately again at vcc.statuspage.io. Reading the wrong one is the most common way people conclude Vonage is fine when their service is not.

Is it down for everyone, or just you?

If this page says Vonage is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

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Vonage outage FAQ

Which Vonage status page should I be reading?

If your company bought a phone system with desk phones, extensions and call queues, read uc.vonagestatus.com. If a developer at your company sends SMS or places calls from code, that is the Vonage API platform at vonageapi.statuspage.io. If your agents work queues in Vonage Contact Centre, that is a third page again at vcc.statuspage.io. The three run on different infrastructure, so one can be operational while another is not.

My phones show no service but the Vonage portal works. Is it down?

Possibly, and this is the normal shape of a Vonage incident. Registration is its own component, separate from the Admin Portal. When registration fails, handsets cannot attach to the platform and appear dead while the web portal and its settings pages load perfectly. Check the Registration and call-completion entries rather than judging by whether the portal opens.

Can I make calls but not receive them, or the other way round?

Yes. Vonage tracks Inbound Call Completion and Outbound Call Completion as two separate components, so one direction can fail while the other works. If customers say they cannot reach you but your outbound calls connect, that is a recognised split rather than a misconfiguration on your end. Check both entries before changing any routing.

Does a Vonage outage affect the Microsoft Teams integration?

It can, independently of the rest. Vonage lists Microsoft Teams, the Vonage Integration Suite and other integrations as their own components. A Teams calling integration can be interrupted while native Vonage handsets are unaffected, so users inside Teams report an outage that desk-phone users never notice.

Do voicemails and faxes survive an outage?

Vonage does not publish retention or retry behaviour for voicemail and fax on its status page, so we will not claim messages are held. Voicemail, Fax and Call Forwarding are listed as separate components, which means they can fail while calls work. After an incident, check voicemail directly rather than assuming notification emails arrived.

How we measure this

We request Vonage's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Vonage publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

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