Is U-Haul Down?

Partially — U-Haul is degraded

U-Haul's status page: Degraded · major outage of Reports
FlareWarden checks: Website reachable · 7 of 8 regions · 1158 ms

Right now

The verdict is the worse of these two. How we decide

U-Haul's status page

status.uhaul.com · read 2 minutes ago · checked every 3 minutes

Degraded

critical investigating since Nov 3, 6:06 PM UTC

Mutliple Reports & Pages Unavailable in Uhaul.net

We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Hitch Matrix, Barcode Labels, and others. Our teams are working to restore access. We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------

Latest update 4 hours ago

U-Haul's components, as its status page reports them
Component	Status
Reports	Major Outage
POS	Operational
ESL (Electronic Scheduling Log)	Operational
Hitch Scheduling Log (HSL)	Operational
CSF (Customer Service Form)	Operational
POS Console	Operational
Showroom Sales	Operational
WebBEST	Operational
U-Haul Messenger	Operational
Backup POS	Operational
UBOX	Operational
Live Verification	Operational

36 more, all operational · show all 48

All of U-Haul's components
Component	Status
Point of Sale
POS	Operational
ESL (Electronic Scheduling Log)	Operational
Hitch Scheduling Log (HSL)	Operational
CSF (Customer Service Form)	Operational
POS Console	Operational
Showroom Sales	Operational
WebBEST	Operational
U-Haul Messenger	Operational
Backup POS	Operational
UBOX	Operational
uhaul.com and Truck Share
Live Verification	Operational
uhaul.com	Operational
Truck Share	Operational
uhaul.net
Cross Contact	Operational
Contract Lookup	Operational
Reports	Major Outage
e-Alert	Operational
Tools	Operational
Miniroute	Operational
Accounts Payable	Operational
Dealer Network
uhauldealer.com	Operational
Rates and Distribution
Web AMT	Operational
RMC (Rotation Management Console)	Operational
Contact Center
Roadside	Operational
CAF (Customer Action File)	Operational
Alvaria	Operational
Repair
RepairHub	Operational
Network
Internet Connectivity	Operational
Meraki (Center Networks)	Operational
WiFi	Operational
VPN	Operational
VoIP
Finesse (Traffic & Contact Center)	Operational
Center Phones	Operational
Email/O365 applications
Email	Operational
Teams	Operational
Office 365 Online Apps	Operational
POS Mobile (Dashboard)
Product Receiving	Operational
Contract Close	Operational
Payments
Card Authorizations	Operational
Cheque Processing	Operational
Moving Help	Operational
Control-D Reports	Operational
Workday / U-Haul life	Operational
Time clock	Operational
U-Haul University	Operational
TEST	Operational
WebSelfStorage	Operational
Alarm System	Operational

Open their status page

FlareWarden checks

uhaul.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours

Reachable

Regions up: 7 of 8
Response: 1158 ms
Checked: 20 minutes ago

By region

Ashburn reachable, 651 ms
Chicago reachable, 632 ms
Frankfurt reachable, 1229 ms
Johannesburg unreachable, Timed out
London reachable, 1097 ms
Los Angeles reachable, 529 ms
São Paulo reachable, 1680 ms
Tokyo reachable, 2288 ms

Timing by region

Connection timing for each region that loaded the page
Region	DNS	TCP	TLS	TTFB
Ashburn	47 ms	63 ms	134 ms	334 ms
Chicago	130 ms	58 ms	123 ms	399 ms
Frankfurt	41 ms	144 ms	293 ms	650 ms
London	33 ms	129 ms	265 ms	582 ms
Los Angeles	191 ms	34 ms	74 ms	360 ms
São Paulo	269 ms	171 ms	355 ms	997 ms
Tokyo	92 ms	163 ms	329 ms	783 ms

We check that uhaul.com loads, not every feature behind it. Test it yourself

History

Incidents U-Haul reported

Since Oct 27, 9 days · from status.uhaul.com

Incidents: 3
Major or critical: 3
Median to resolve: 10h 7m

Mutliple Reports & Pages Unavailable in Uhaul.net
critical · Nov 3
Ongoing
Resolved – Canada Centers Debit Payment Issues
critical · Nov 3
lasted 2h 58m
Update - U-Haul Applications Restored
critical · Nov 2
lasted 17h 17m

U-Haul website availability

Measured by FlareWarden · uhaul.com

Last 7 days: 95.24%
Last 30 days: 93.43%
Last 90 days: 93.43%
Avg response, 30 days: 1008ms

Last 30 days

Oct 6 Today

No downtime Partial Downtime Not measurable No data

Measured by FlareWarden's own checks of uhaul.com from multiple regions every 6 hours. U-Haul's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 8 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

What U-Haul does

U-Haul rents moving trucks, pickups, cargo vans, trailers and towing equipment, and offers self-storage, U-Box containers, trailer hitches and moving supplies. Customers reserve at uhaul.com or in the U-Haul app, which also handles mobile pickup and return at any hour, rental changes and Roadside Assistance requests. Pickups at a U-Haul center or dealer run through U-Haul's own point-of-sale system.

What an outage looks like

uhaul.com and staff systems show slow responses, error messages or pages that fail to load, as on October 12, 2026. Text and email verification codes arrive late or never (October 18 and August 8). At the counter, staff cannot dispatch your truck (July 9, about three hours), verify your driver's license (July 25, about seven hours) or take card payments (May 2, overnight at some locations).

What to do about it

Check status.uhaul.com, U-Haul's status page for its centers and dealers. The uhaul.com and Truck Share group covers the website, Live Verification and Truck Share; Payments covers card authorizations. When the point-of-sale system fails, U-Haul tells locations to keep renting in BackupPOS, a fallback system, so call your location before cancelling. For your reservation, call 1-800-GO-U-HAUL (1-800-468-4285) or use live chat on uhaul.com/Contact.

Is it down for everyone, or just you?

If this page says U-Haul is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

U-Haul outage FAQ

Is status.uhaul.com meant for customers?

Partly. The page, titled U-Haul System, is written mainly for U-Haul centers and dealers: most rows are staff tools such as POS, uhaul.net, the dealer website, Workday and the contact center, and its updates give staff support extensions. It also has rows customers depend on, including uhaul.com, Truck Share, Live Verification and card authorizations, and U-Haul posts real incidents there several times a month.

Can I still pick up my U-Haul truck during an outage?

At the counter there is a fallback. When U-Haul's point-of-sale and other staff systems went down on October 20 and September 26, 2026, its status page told centers and dealers to continue business operations in BackupPOS and to import those contracts once the system recovered. Failures in dispatch itself take longer to work around: the July 9 dispatch errors lasted about three hours and the July 25 license verification errors about seven.

Why didn't my U-Haul verification code arrive?

It may be a delivery problem on U-Haul's side. Its status page reported SMS and email delivery delays and failures on October 18, 2026, fixed in about two and a half hours, and on August 8, when a database slowdown held up messages including verification codes for nearly five hours. Wait, then request a new code, or call 1-800-468-4285 if your pickup cannot wait.

How long do U-Haul outages usually last?

From minutes to most of a day. On U-Haul's status page the October 12, 2026 slowdown across uhaul.com and staff systems was fixed in about 20 minutes, the July 9 dispatch errors in about three hours and the July 25 driver's license verification errors in about seven hours. A May 2 card payment problem at some locations lasted into the next morning; U-Haul blamed unexpected maintenance.

What does the check on this page measure?

It loads www.uhaul.com, U-Haul's public website, and records whether it answers. It does not sign in, quote or book a rental, run mobile pickup in the U-Haul app or reach the point-of-sale system that centers and dealers use to dispatch trucks, which status.uhaul.com tracks as separate rows. A counter, the app or text verification can fail while the website loads normally.

How we measure this

We request U-Haul's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where U-Haul publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of U-Haul itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.

Get alerted when U-Haul goes down

We check U-Haul every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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