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Average response time: 863ms
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SMS Delivery Failures on Du and Etisalat Network in United Arab Emirates
minor
identified
We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Affected:
SMS Long Code, North America
MMS Long Code, North America
SMS Short Code, North America
MMS Short Code, North America
SMS, Middle East & Africa
Uptime History
50.00% uptimeToday
Network Reachability — 18 Global Regions
ams
520msDNS 0ms
TCP 17ms
TLS 19ms
TTFB 448ms
arn
557msDNS 0ms
TCP 10ms
TLS 13ms
TTFB 513ms
bom
1063msDNS 0ms
TCP 1ms
TLS 5ms
TTFB 1053ms
cdg
393msDNS 0ms
TCP 1ms
TLS 3ms
TTFB 387ms
dfw
4358msDNS 0ms
TCP 271ms
TLS 273ms
TTFB 3209ms
ewr
57msDNS 0ms
TCP 1ms
TLS 2ms
TTFB 52ms
fra
405msDNS 0ms
TCP 1ms
TLS 3ms
TTFB 394ms
gru
618msDNS 0ms
TCP 7ms
TLS 10ms
TTFB 589ms
iad
40msDNS 0ms
TCP 1ms
TLS 2ms
TTFB 32ms
jnb
1245msDNS 0ms
TCP 16ms
TLS 19ms
TTFB 1169ms
lax
271msDNS 0ms
TCP 1ms
TLS 3ms
TTFB 260ms
lhr
369msDNS 0ms
TCP 0ms
TLS 2ms
TTFB 366ms
nrt
2254msDNS 0ms
TCP 151ms
TLS 153ms
TTFB 1596ms
ord
397msDNS 0ms
TCP 26ms
TLS 24ms
TTFB 249ms
sin
1715msDNS 0ms
TCP 76ms
TLS 79ms
TTFB 1397ms
sjc
310msDNS 0ms
TCP 0ms
TLS 2ms
TTFB 301ms
syd
870msDNS 0ms
TCP 0ms
TLS 3ms
TTFB 866ms
yyz
98msDNS 0ms
TCP 0ms
TLS 2ms
TTFB 95ms
Related Services
FAQ
Will my 2FA codes arrive if Twilio is down?
No, if the application sending your 2FA codes uses Twilio and Twilio's SMS service is down, you won't receive the code. This is why security experts recommend using authenticator apps (like Google Authenticator or Authy) as your primary 2FA method rather than SMS-based codes.
Are my queued messages sent after Twilio recovers?
Messages submitted to Twilio's API are typically queued and delivered once service is restored, but delivery order and timing are not guaranteed. Messages that failed at the API level (returned an error) will need to be re-sent by your application. Check your Twilio message logs for delivery status.
Does a Twilio outage affect WhatsApp Business messages?
Yes, if you send WhatsApp messages through Twilio's API, those messages will be affected by a Twilio outage. WhatsApp itself may be working fine, but the Twilio-to-WhatsApp bridge won't function. Direct WhatsApp messaging is not impacted by Twilio's status.
How can I build redundancy for critical Twilio workflows?
For mission-critical communications, configure a secondary SMS provider like Vonage, Plivo, or Amazon SNS. Implement automatic failover in your application code that switches providers when Twilio returns errors. For 2FA specifically, offer authenticator app options alongside SMS.
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