Is Temu Down?

Yes, orders that were already confirmed and paid for continue to be processed and shipped regardless of a website outage. Warehouse operations and shipping are handled by separate systems. Your order tracking may be temporarily unavailable on Temu, but you can track via the carrier's website.

No, coupons and promotional credits are stored in your account and will be available when service returns. Time-sensitive coupon expiration is not typically adjusted for platform outages, so if a coupon expires during the outage period, you may need to contact Temu support for a replacement.

The Temu app and website share the same backend infrastructure, so both are typically affected during an outage. However, the app may have cached data that allows limited browsing of recently viewed items. For making purchases, both platforms depend on the same servers.

Refund requests submitted before the outage continue to be processed. If you need to request a new refund, wait for the site to recover and submit through the app or website. For urgent refund issues, contact your bank or credit card company directly to initiate a chargeback.