Is SmugMug Down?

No — SmugMug is up

SmugMug's status page: Operational · no open incidents
FlareWarden checks: Website reachable · 8 of 8 regions · 748 ms

Right now

The verdict is the worse of these two. How we decide

SmugMug's status page

status.smugmug.com · read 3 minutes ago · checked every 3 minutes

Operational

SmugMug's components, as its status page reports them
Component	Status
Web	Operational
Photos/Videos	Operational
Search	Operational
Support & Help Pages	Operational
Uploads	Operational

Open their status page

FlareWarden checks

smugmug.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours

Reachable

Regions up: 8 of 8
Response: 748 ms
Checked: 4 hours ago

By region

Ashburn reachable, 295 ms
Chicago reachable, 385 ms
Frankfurt reachable, 390 ms
Johannesburg reachable, 1723 ms
London reachable, 492 ms
Los Angeles reachable, 517 ms
São Paulo reachable, 1101 ms
Tokyo reachable, 1087 ms

Timing by region

Connection timing for each region that loaded the page
Region	DNS	TCP	TLS	TTFB
Ashburn	71 ms	1 ms	4 ms	293 ms
Chicago	126 ms	1 ms	4 ms	372 ms
Frankfurt	28 ms	2 ms	4 ms	299 ms
Johannesburg	276 ms	0 ms	3 ms	1475 ms
London	53 ms	3 ms	5 ms	416 ms
Los Angeles	208 ms	3 ms	5 ms	510 ms
São Paulo	393 ms	1 ms	3 ms	989 ms
Tokyo	148 ms	3 ms	4 ms	939 ms

We check that smugmug.com loads, not every feature behind it. Test it yourself

History

Incidents SmugMug reported

Since Oct 22, 15 days · from status.smugmug.com

Incidents: 0
Major or critical: 0
Median to resolve: —

No incidents reported in this window.

SmugMug website availability

Measured by FlareWarden · smugmug.com

Last 7 days: 100%
Last 30 days: 100%
Last 90 days: 100%
Avg response, 30 days: 664ms

Last 30 days

91-day clean streak

Oct 7 Today

No downtime Partial Downtime Not measurable No data

Measured by FlareWarden's own checks of smugmug.com from multiple regions every 6 hours. SmugMug's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 90 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

What SmugMug does

SmugMug hosts portfolios and client galleries for professional and serious amateur photographers, with print sales and client proofing built in. Photographers point their own domains at it and send galleries to paying clients, so an outage affects a business's public face and its delivery to customers at once.

What an outage looks like

Galleries fail to load for clients, who see an error on a link the photographer sent rather than the photographs. Photo and video serving fails, so images break across a portfolio site while the page structure renders. Uploads stall partway through a large set. Search returns nothing, and print orders cannot be placed through the gallery.

What to do about it

Check status.smugmug.com, which reports Web, Photos and Videos, Uploads, Search and support pages as separate components, so a failed upload does not always mean client galleries are down. Tell clients directly if a delivery gallery is affected, since they will otherwise assume the link is wrong. Pause large uploads rather than restarting them.

Is it down for everyone, or just you?

If this page says SmugMug is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

SmugMug outage FAQ

Are my photos safe during a SmugMug outage?

Photos already uploaded are stored and become temporarily unreachable rather than lost. The genuine exposure is an upload interrupted partway through a set, where some files transferred and others did not. Keeping your own originals rather than treating any host as the only copy is the practice that makes an outage merely inconvenient.

My portfolio is on a custom domain. Does it go down too?

Yes. A custom domain points at SmugMug's servers, so an incident affects your branded site exactly as it affects a smugmug.com address. Visitors see an error on what appears to be your own website, which is why a longer incident is worth acknowledging somewhere clients will see, such as social media or email.

Can clients still view a gallery I sent them?

Not while Web or photo serving is affected: the link fails and they see an error rather than a queue. Clients generally assume the link is broken rather than that the host is down, and often do not report it. Messaging clients directly during an incident preserves the impression of a working business.

Do print orders placed during an outage go through?

An order that completed is recorded and processes normally. One that errored at checkout may not exist, and the client will not know which. Rather than asking them to order again immediately, check your orders once the status page clears, since a duplicate print order means a refund and a return.

Should I restart a large upload that failed?

Not while Uploads is reported unhealthy. Restarting begins the set again and can duplicate the files that did transfer, leaving you to delete them individually from a gallery. Wait for the component to recover, check what actually landed, and upload only the remainder rather than the whole set.

How we measure this

We request SmugMug's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where SmugMug publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of SmugMug itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.

Get alerted when SmugMug goes down

We check SmugMug every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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