Is Smartsheet Down?

No — Smartsheet is up

Smartsheet's status page: Operational · no open incidents
FlareWarden checks: Website reachable · 8 of 8 regions · 1934 ms

Right now

The verdict is the worse of these two. How we decide

Smartsheet's status page

status.smartsheet.com · read 1 minute ago · checked every 3 minutes

Operational

Smartsheet's components, as its status page reports them
Component	Status
Email Notifications	Operational
In App Notifications	Operational
Messaging App Notifications	Operational
Conversations	Operational
REST API	Operational
Webhooks	Operational
API Access Tokens	Operational
Smartsheet Website	Operational
Help Center	Operational
Community	Operational
Marketplace and Solutions Center	Operational
Customer Support Portal	Operational

56 more, all operational · show all 68

All of Smartsheet's components
Component	Status
Notifications
Email Notifications	Operational
In App Notifications	Operational
Messaging App Notifications	Operational
Conversations	Operational
Developers and API
REST API	Operational
Webhooks	Operational
API Access Tokens	Operational
Help and Community
Smartsheet Website	Operational
Help Center	Operational
Community	Operational
Marketplace and Solutions Center	Operational
Customer Support Portal	Operational
In-App Chat	Operational
Advance Capabilities
Calendar	Operational
Control Center	Operational
Datamesh	Operational
Dynamic View	Operational
Pivot	Operational
WorkApps	Operational
DataTable	Operational
Core Application
Smartsheet Login	Operational
Single Sign On ( Company Credentials )	Operational
Sheets	Operational
Forms	Operational
Reports	Operational
Dashboards	Operational
Documents
Attachments	Operational
Document Builder	Operational
Document Proofing	Operational
File Library	Operational
Workflows
In App Workflows	Operational
Bridge by Smartsheet	Operational
Sharing	Operational
Administration and Audit
Admin Center	Operational
Event Reporting API	Operational
User and Group Management	Operational
Payments & Licensing	Operational
Activity Log	Operational
Connectors
Data Shuttle	Operational
Dynamics Connector	Operational
Jira Connector	Operational
Salesforce Connector	Operational
Tableau Connector	Operational
ServiceNow Connector	Operational
Resource Management
Resource Management	Operational
Smartsheet Resource Views	Operational
Digital Asset Management (Brandfolder)
Smartsheet Brandfolder Integration	Operational
Core Application	Operational
Asset Upload	Operational
Asset Upload - SFTP	Operational
SmartCDN	Operational
Brandguide	Operational
Integrations	Operational
Insights	Operational
Content Automation Platform	Operational
Content Automation APIs	Operational
Content Automation Rendering Services	Operational
Content Automation Templating	Operational
Content Automation Integrations	Operational
Apps
Desktop App	Operational
Mobile App	Operational
AI Tools	Operational
Search	Operational
Third Party Integrations	Operational
Smartsheet University	Operational
Third Party Sign In
Sign in via Google	Operational
Sign in via Microsoft Azure AD	Operational
Sign in via Apple ID	Operational

Open their status page

FlareWarden checks

app.smartsheet.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours

Reachable

Regions up: 8 of 8
Response: 1934 ms
Checked: 5 hours ago

By region

Amsterdam reachable, 1622 ms
Chicago reachable, 581 ms
London reachable, 1392 ms
San Jose reachable, 1259 ms
Singapore reachable, 3844 ms
Sydney reachable, 3393 ms
Tokyo reachable, 2979 ms
Toronto reachable, 409 ms

Timing by region

Connection timing for each region that loaded the page
Region	TCP	TLS	TTFB
Amsterdam	91 ms	185 ms	1622 ms
Chicago	22 ms	49 ms	581 ms
London	76 ms	154 ms	1392 ms
San Jose	66 ms	134 ms	1259 ms
Singapore	229 ms	458 ms	3844 ms
Sydney	193 ms	389 ms	3393 ms
Tokyo	169 ms	340 ms	2979 ms
Toronto	18 ms	37 ms	409 ms

We check that app.smartsheet.com loads, not every feature behind it. Test it yourself

History

Incidents Smartsheet reported

Since Oct 22, 1 day · from status.smartsheet.com

Incidents: 0
Major or critical: 0
Median to resolve: —

No incidents reported in this window.

Smartsheet website availability

Measured by FlareWarden · app.smartsheet.com

Last 7 days: 100%
Last 30 days: 100%
Last 90 days: 100%
Avg response, 30 days: 1803ms

Last 30 days

44-day clean streak

Sep 23 Today

No downtime Partial Downtime Not measurable No data

Measured by FlareWarden's own checks of app.smartsheet.com from multiple regions every 6 hours. Smartsheet's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 44 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

What Smartsheet does

Smartsheet is a work management platform built on a spreadsheet-style grid that also renders as Gantt charts, calendars, card boards and dashboards. Teams run project plans, intake forms, approvals and resource schedules on it, and it is often the system of record that PMO, finance and operations groups report from, with connectors pushing data to and from Jira, Salesforce and Tableau.

What an outage looks like

Sheets load blank or hang on a spinner, and saves return timeout errors while the row you edited stays unsaved. Forms submitted by people outside your organisation fail rather than writing a row. Dashboards render empty widgets, workflow emails and approval reminders stop arriving, and the mobile app shows cached data without flagging that the sync failed. API calls and webhooks can fail while the web app still loads.

What to do about it

Check status.smartsheet.com, which lists Core Application, Login, Sheets, Forms, Reports, Dashboards, Workflows, the REST API, webhooks and the mobile and desktop apps as separate components, so a partial incident is visible rather than guessed at. The Jira, Salesforce, ServiceNow, Tableau and Dynamics connectors are reported on their own. Avoid re-submitting a form repeatedly during an incident, because duplicate rows are harder to clean up than a missing one.

Is it down for everyone, or just you?

If this page says Smartsheet is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

Smartsheet outage FAQ

Is Smartsheet down for everyone or just my account?

Smartsheet publishes one status page for the platform, but incidents are often scoped narrowly: an incident on 15 July 2026 was titled 'Smartsheet US is not loading', so a regional problem can leave other users working normally. If the page is green, open a different sheet to test whether one sheet is the problem, and ask a colleague on the same plan whether they see the same failure.

Will I lose the row I was editing when Smartsheet times out?

Usually not, but confirm rather than assume. Changes are written to the server as you make them, so an edit that returned a success indicator is stored. An edit that returned a timeout may never have committed. When the service recovers, reload the sheet and compare it against what you expected before retyping anything, because re-entering rows that did save leaves you with duplicates to unpick.

Do form submissions still arrive during an outage?

No. Forms is a separate component on the status page, and while it is degraded a submission errors instead of writing a row. External respondents see that failure themselves and usually retry or email instead. Treat anything sent during the incident window as missing rather than delayed, and confirm with the sender once the component is operational again.

Does a Smartsheet outage affect our Jira or Salesforce data?

Only the sync between them. The Jira, Salesforce, ServiceNow, Tableau and Dynamics connectors are separate components, so records already written into those systems are untouched while updates stop flowing in both directions. Expect a lag before the two sides agree again after the connector recovers, and check any automation that assumed a field would have been updated in the meantime.

Why does the mobile app show old data?

Because it keeps a local cache. During an incident the app renders the last data it downloaded without making it obvious that the sync failed, which makes the platform look healthy from a phone while the web app is timing out. Pull to refresh and watch for an error rather than trusting what is on screen. The mobile and desktop apps are reported as separate components.

How we measure this

We request Smartsheet's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Smartsheet publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Smartsheet itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.

Get alerted when Smartsheet goes down

We check Smartsheet every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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