Is Shopify Down?

Customers who attempt to make purchases during a Shopify outage will likely abandon their carts if checkout is unavailable. Shopify cannot recover these lost sales automatically. However, any orders that were partially processed will be completed once service is restored.

Shopify outages typically affect all stores on the platform since they share the same infrastructure. If only your store is having issues and the Shopify status page shows all systems operational, the problem is likely specific to your store configuration, theme, or a third-party app.

Switching platforms during an outage is not practical since it requires DNS changes and significant setup. The best approach is to communicate with customers via social media or email and wait for Shopify to restore service. Most Shopify outages are resolved within a few hours.

Shopify POS has an offline mode that can process cash transactions and store them locally. However, credit card payments require an internet connection. Once connectivity is restored, offline transactions sync automatically to your Shopify admin.

Shopify does not offer service credits or refunds for outages as part of their standard terms. However, for Enterprise (Shopify Plus) customers, there may be SLA provisions. Contact Shopify Plus support directly to discuss compensation for significant outages affecting your business.