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Is SendGrid (Twilio) Down?

No — SendGrid (Twilio) is up

Reachable from all 17 checked regions

Average response time: 393ms

Last checked · checks run every 30 minutes

Official status page: https://status.sendgrid.com

SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria

minor monitoring

We have observed a recovery in SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Components the vendor reports as affected: MMS Long Code, North America Degraded Performance Voice, APAC Degraded Performance MMS, APAC Degraded Performance Voice, Europe Under Maintenance Lookup Line Type Intelligence [Legacy API] Degraded Performance

A component listed here does not necessarily mean a full outage — large providers routinely report maintenance on individual locations. It only affects the verdict above when the vendor marks it major or critical and our own checks also saw SendGrid (Twilio) fail from enough regions to rule out probe noise.

SendGrid (Twilio) uptime

100%
Last 7 days
100%
Last 30 days
100%
Last 90 days
421ms
Avg response, 30 days

Measured from multiple regions every 30 minutes. Percentages count only checks that returned an availability answer — 80 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

80-day clean streak
Sep 14: 100.00% uptime, 859 checks
Sep 15: 100.00% uptime, 893 checks
Sep 16: 100.00% uptime, 839 checks
Sep 17: 100.00% uptime, 903 checks
Sep 18: 100.00% uptime, 862 checks
Sep 19: 100.00% uptime, 864 checks
Sep 20: 100.00% uptime, 864 checks
Sep 21: 100.00% uptime, 864 checks
Sep 22: 100.00% uptime, 912 checks
Sep 23: 100.00% uptime, 888 checks
Sep 24: 100.00% uptime, 862 checks
Sep 25: 100.00% uptime, 880 checks
Sep 26: 100.00% uptime, 863 checks
Sep 27: 100.00% uptime, 863 checks
Sep 28: 100.00% uptime, 864 checks
Sep 29: 100.00% uptime, 886 checks
Sep 30: 100.00% uptime, 850 checks
Oct 1: 100.00% uptime, 816 checks
Oct 2: 100.00% uptime, 814 checks
Oct 3: 100.00% uptime, 815 checks
Oct 4: 100.00% uptime, 816 checks
Oct 5: 100.00% uptime, 816 checks
Oct 6: 100.00% uptime, 816 checks
Oct 7: 100.00% uptime, 816 checks
Oct 8: 100.00% uptime, 815 checks
Oct 9: 100.00% uptime, 816 checks
Oct 10: 100.00% uptime, 816 checks
Oct 11: 100.00% uptime, 816 checks
Oct 12: 100.00% uptime, 816 checks
Oct 13: 100.00% uptime, 781 checks
Sep 14 Today
No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

ams
418ms
DNS 57ms TCP 2ms TLS 7ms TTFB 418ms
arn
538ms
DNS 140ms TCP 1ms TLS 4ms TTFB 538ms
cdg
373ms
DNS 26ms TCP 1ms TLS 4ms TTFB 372ms
dfw
125ms
DNS 49ms TCP 0ms TLS 3ms TTFB 125ms
ewr
185ms
DNS 72ms TCP 2ms TLS 4ms TTFB 184ms
fra
366ms
DNS 25ms TCP 1ms TLS 3ms TTFB 366ms
gru
458ms
DNS 15ms TCP 1ms TLS 3ms TTFB 457ms
iad
220ms
DNS 108ms TCP 1ms TLS 4ms TTFB 220ms
jnb
684ms
DNS 192ms TCP 0ms TLS 6ms TTFB 684ms
lax
236ms
DNS 30ms TCP 2ms TLS 5ms TTFB 236ms
lhr
378ms
DNS 53ms TCP 2ms TLS 5ms TTFB 378ms
nrt
594ms
DNS 113ms TCP 1ms TLS 3ms TTFB 594ms
ord
84ms
DNS 30ms TCP 1ms TLS 3ms TTFB 84ms
sin
803ms
DNS 153ms TCP 1ms TLS 3ms TTFB 803ms
sjc
227ms
DNS 34ms TCP 1ms TLS 4ms TTFB 226ms
syd
641ms
DNS 27ms TCP 1ms TLS 6ms TTFB 641ms
yyz
366ms
DNS 248ms TCP 8ms TLS 11ms TTFB 366ms

What SendGrid (Twilio) does

SendGrid is a cloud-based email delivery platform owned by Twilio that handles transactional and marketing emails. It provides APIs for sending email, managing contact lists, designing email templates, and tracking delivery analytics. SendGrid delivers billions of emails per month for customers ranging from startups to large enterprises.

What an outage looks like

During a SendGrid outage, transactional emails like password resets, order confirmations, and welcome emails will fail to send or be severely delayed. Marketing campaigns may not be delivered on schedule. The SendGrid dashboard may become inaccessible, preventing you from checking delivery status or managing your account.

What to do about it

Check status.sendgrid.com for current incidents. SendGrid typically queues emails during partial outages and delivers them once service is restored. If you have time-sensitive transactional emails, consider having a backup email provider configured (like Amazon SES or Postmark) that can be activated during extended outages.

Is it down for everyone, or just you?

If this page says SendGrid (Twilio) is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

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SendGrid (Twilio) outage FAQ

Will my emails be lost if SendGrid goes down?
Emails submitted to SendGrid's API before the outage will be queued and delivered when service is restored. Emails that your application tried to send during the outage and received an API error for will not be queued, so your application needs to handle retries for those messages.
How does a SendGrid outage affect password reset emails?
Users requesting password resets during a SendGrid outage will not receive their reset emails. The reset tokens are typically created in your application database but the delivery fails. Users can try again once email service is restored, or you can offer alternative account recovery methods.
Does SendGrid's outage affect emails I send through SMTP?
Yes, both SendGrid's API and SMTP relay services share the same delivery infrastructure. If SendGrid's delivery pipeline is down, emails sent via SMTP will also be affected. SMTP connections may time out or be rejected during the outage.
Can I switch email providers quickly during a SendGrid outage?
If you've pre-configured a backup email provider in your application, switching can be quick. However, if you need to change DNS records (SPF, DKIM) for the new provider, full email deliverability may take hours to establish. The best approach is to set up a backup provider before you need it.

How we measure this

  • We request SendGrid (Twilio)'s public endpoint every 30 minutes from Fly.io regions across six continents — the most recent check ran from 17 of them.
  • A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
  • A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
  • Response times average only the regions that actually served the page, so a timeout never inflates the number.
  • Where SendGrid (Twilio) publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when SendGrid (Twilio) goes down

This page refreshes every 30 minutes. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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