Is SendGrid (Twilio) Down?
Reachable from all 18 checked regions
Average response time: 336ms
Last checked · checks run every 30 minutes
Official status page: https://status.sendgrid.com
Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
A component listed here does not necessarily mean a full outage — large providers routinely report maintenance on individual locations. It only affects the verdict above when the vendor marks it major or critical and our own checks also saw SendGrid (Twilio) fail from enough regions to rule out probe noise.
SendGrid (Twilio) uptime
Measured from multiple regions every 30 minutes. Percentages count only checks that returned an availability answer — 49 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.
30-day history
38-day clean streakReachability by region
Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.
What SendGrid (Twilio) does
SendGrid is a cloud-based email delivery platform owned by Twilio that handles transactional and marketing emails. It provides APIs for sending email, managing contact lists, designing email templates, and tracking delivery analytics. SendGrid delivers billions of emails per month for customers ranging from startups to large enterprises.
What an outage looks like
During a SendGrid outage, transactional emails like password resets, order confirmations, and welcome emails will fail to send or be severely delayed. Marketing campaigns may not be delivered on schedule. The SendGrid dashboard may become inaccessible, preventing you from checking delivery status or managing your account.
What to do about it
Check status.sendgrid.com for current incidents. SendGrid typically queues emails during partial outages and delivers them once service is restored. If you have time-sensitive transactional emails, consider having a backup email provider configured (like Amazon SES or Postmark) that can be activated during extended outages.
Is it down for everyone, or just you?
If this page says SendGrid (Twilio) is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 18 cities across three regions to find out where it breaks.
Related services
SendGrid (Twilio) outage FAQ
Will my emails be lost if SendGrid goes down?
How does a SendGrid outage affect password reset emails?
Does SendGrid's outage affect emails I send through SMTP?
Can I switch email providers quickly during a SendGrid outage?
How we measure this
- We request SendGrid (Twilio)'s public endpoint every 30 minutes from Fly.io regions across six continents — the most recent check ran from 18 of them.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where SendGrid (Twilio) publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.
Get alerted when SendGrid (Twilio) goes down
This page refreshes every 30 minutes. Your own monitors run as often as every 30 seconds, from up to 18 cities across three regions, and tell you the moment something breaks.
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