Is MyCase Down?

No — MyCase is up

Reachable from all 8 checked regions

Average response time: 636ms

Last checked 4 hours ago · checks run every 6 hours

Official status page: https://status.mycase.com

MyCase uptime

100%

Last 7 days

—

Last 30 days

—

Last 90 days

—

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 4 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

4-day clean streak

Aug 22 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

ams

320ms

DNS 229ms TCP 8ms TLS 22ms TTFB 287ms

arn

812ms

DNS 599ms TCP 1ms TLS 58ms TTFB 715ms

bom

1533ms

DNS 370ms TCP 8ms TLS 9ms TTFB 1516ms

cdg

164ms

DNS 41ms TCP 9ms TLS 25ms TTFB 124ms

dfw

370ms

DNS 170ms TCP 25ms TLS 31ms TTFB 264ms

ewr

158ms

DNS 78ms TCP 1ms TLS 24ms TTFB 123ms

syd

374ms

DNS 293ms TCP 1ms TLS 12ms TTFB 360ms

yyz

1360ms

DNS 132ms TCP 11ms TLS 27ms TTFB 1303ms

What MyCase does

MyCase is legal practice management software for law firms, covering cases, clients, documents, billing and payments in one place. Firms use it to track matters, communicate with clients through a portal, record time and collect fees by card or eCheck. It holds both the case file and the firm's receivables, so an outage stops casework and cash collection together.

What an outage looks like

MyCase will not load or sign in. Case records, documents and client messages do not open. Integrations with other tools stop syncing. The mobile apps fail to refresh. Card and eCheck payments do not process, so clients paying an invoice see an error. Activity history and notification emails stop, so nobody is told about new messages or events.

What to do about it

Check status.mycase.com, which lists the main MyCase application separately from Integrations, Mobile Applications, eCheck Payments, Credit Card Payments and the activity, history and notification email component. If only payments are affected, tell clients who report errors to try again later rather than paying another way that is harder to reconcile against the invoice.

Is it down for everyone, or just you?

If this page says MyCase is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 18 cities across three regions to find out where it breaks.

Test it yourself

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MyCase outage FAQ

Is MyCase down or just payments?

Look at the rows on status.mycase.com. MyCase reports Credit Card Payments and eCheck Payments as components separate from the main application, so a client can fail to pay an invoice while your staff use MyCase normally. If one payment method is affected, the other may still work, and you can point clients to it.

A client says their payment failed. Were they charged?

Check before they try again. A failed attempt should not complete, but a client who retries several times can end up with more than one payment. Once the payment components are operational, look at the invoice's payment history in MyCase, confirm what actually went through, and refund any duplicates before the client notices them on a statement.

Why did I stop getting MyCase notifications?

MyCase tracks Recent Activity, History and Notification Emails as one component, separate from the application. If it is degraded, messages and events still reach MyCase but the emails that tell you about them do not. Log in and check client messages and upcoming events directly until the component recovers.

Does a MyCase outage affect the mobile app?

Mobile Applications is its own component on the status page. The apps can fail while the web version works, or keep working while one web feature is down. If the app will not refresh, try MyCase in a browser before assuming the service is down, and check whether an app update is pending.

Is MyCase down for everyone or just me?

Compare the status page with this page's regional measurements. If both show MyCase healthy, the likely cause is local: your office network, a browser extension, or a stale session. If our probes fail to reach MyCase from several regions at once, the problem is on MyCase's side.

How we measure this

We request MyCase's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where MyCase publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when MyCase goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 18 cities across three regions, and tell you the moment something breaks.

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