Is MyCase Down?

No — MyCase is up

MyCase's status page: Operational · no open incidents
FlareWarden checks: Website reachable · 8 of 8 regions · 266 ms

Right now

The verdict is the worse of these two. How we decide

MyCase's status page

status.mycase.com · read 3 minutes ago · checked every 3 minutes

Operational

MyCase's components, as its status page reports them
Component	Status
MyCase the service itself	Operational
Integrations	Operational
Mobile Applications	Operational
MyCase eCheck Payments	Operational
MyCase Credit Card Payments	Operational
Recent Activity, History and Notification Emails	Operational

Open their status page

FlareWarden checks

mycase.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours

Reachable

Regions up: 8 of 8
Response: 266 ms
Checked: 1 hour ago

By region

Amsterdam reachable, 121 ms
Dallas reachable, 321 ms
Frankfurt reachable, 92 ms
Newark reachable, 277 ms
Paris reachable, 149 ms
Stockholm reachable, 315 ms
Sydney reachable, 592 ms
Toronto reachable, 261 ms

Timing by region

Connection timing for each region that loaded the page
Region	DNS	TCP	TLS	TTFB
Amsterdam	57 ms	4 ms	16 ms	100 ms
Dallas	127 ms	25 ms	29 ms	217 ms
Frankfurt	44 ms	2 ms	10 ms	77 ms
Newark	172 ms	10 ms	14 ms	217 ms
Paris	37 ms	9 ms	26 ms	110 ms
Stockholm	117 ms	1 ms	56 ms	216 ms
Sydney	142 ms	1 ms	7 ms	575 ms
Toronto	155 ms	11 ms	23 ms	219 ms

We check that mycase.com loads, not every feature behind it. Test it yourself

History

Incidents MyCase reported

Since Oct 22, 15 days · from status.mycase.com

Incidents: 0
Major or critical: 0
Median to resolve: —

No incidents reported in this window.

MyCase website availability

Measured by FlareWarden · mycase.com

Last 7 days: 100%
Last 30 days: 100%
Last 90 days: 100%
Avg response, 30 days: 385ms

Last 30 days

50-day clean streak

Oct 7 Today

No downtime Partial Downtime Not measurable No data

Measured by FlareWarden's own checks of mycase.com from multiple regions every 6 hours. MyCase's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 50 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

What MyCase does

MyCase is legal practice management software for law firms, covering cases, clients, documents, billing and payments in one place. Firms use it to track matters, communicate with clients through a portal, record time and collect fees by card or eCheck. It holds both the case file and the firm's receivables, so an outage stops casework and cash collection together.

What an outage looks like

MyCase will not load or sign in. Case records, documents and client messages do not open. Integrations with other tools stop syncing. The mobile apps fail to refresh. Card and eCheck payments do not process, so clients paying an invoice see an error. Activity history and notification emails stop, so nobody is told about new messages or events.

What to do about it

Check status.mycase.com, which lists the main MyCase application separately from Integrations, Mobile Applications, eCheck Payments, Credit Card Payments and the activity, history and notification email component. If only payments are affected, tell clients who report errors to try again later rather than paying another way that is harder to reconcile against the invoice.

Is it down for everyone, or just you?

If this page says MyCase is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

MyCase outage FAQ

Is MyCase down or just payments?

Look at the rows on status.mycase.com. MyCase reports Credit Card Payments and eCheck Payments as components separate from the main application, so a client can fail to pay an invoice while your staff use MyCase normally. If one payment method is affected, the other may still work, and you can point clients to it.

A client says their payment failed. Were they charged?

Check before they try again. A failed attempt should not complete, but a client who retries several times can end up with more than one payment. Once the payment components are operational, look at the invoice's payment history in MyCase, confirm what actually went through, and refund any duplicates before the client notices them on a statement.

Why did I stop getting MyCase notifications?

MyCase tracks Recent Activity, History and Notification Emails as one component, separate from the application. If it is degraded, messages and events still reach MyCase but the emails that tell you about them do not. Log in and check client messages and upcoming events directly until the component recovers.

Does a MyCase outage affect the mobile app?

Mobile Applications is its own component on the status page. The apps can fail while the web version works, or keep working while one web feature is down. If the app will not refresh, try MyCase in a browser before assuming the service is down, and check whether an app update is pending.

Is MyCase down for everyone or just me?

Compare the status page with this page's regional measurements. If both show MyCase healthy, the likely cause is local: your office network, a browser extension, or a stale session. If our probes fail to reach MyCase from several regions at once, the problem is on MyCase's side.

How we measure this

We request MyCase's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where MyCase publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of MyCase itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.

Get alerted when MyCase goes down

We check MyCase every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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