Is Mux Down?

No — Mux is up

Reachable from all 8 checked regions

Average response time: 205ms

Last checked 2 hours ago · checks run every 6 hours

Official status page: https://status.mux.com

Mux uptime

100%

Last 7 days

—

Last 30 days

—

Last 90 days

—

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 6 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

6-day clean streak

Jul 25 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

ams

183ms

DNS 35ms TCP 1ms TLS 21ms TTFB 163ms

arn

97ms

DNS 22ms TCP 0ms TLS 10ms TTFB 82ms

bom

272ms

DNS 178ms TCP 1ms TLS 8ms TTFB 255ms

cdg

153ms

DNS 18ms TCP 9ms TLS 16ms TTFB 104ms

dfw

295ms

DNS 81ms TCP 1ms TLS 53ms TTFB 239ms

ewr

221ms

DNS 69ms TCP 0ms TLS 19ms TTFB 204ms

sjc

80ms

DNS 23ms TCP 1ms TLS 8ms TTFB 72ms

syd

253ms

DNS 186ms TCP 1ms TLS 7ms TTFB 242ms

yyz

172ms

DNS 62ms TCP 0ms TLS 24ms TTFB 149ms

What Mux does

Mux provides video infrastructure as an API: developers upload or stream to it, and it handles encoding, delivery and playback, with Mux Data measuring quality of experience. Products that embed video without running their own pipeline depend on it for both on-demand libraries and live streams, so its failures are visible to end viewers rather than to internal staff.

What an outage looks like

Players show a spinner and never start, or playback stops partway with an error. Live streams disconnect or fail to go live at the scheduled time, which is unrecoverable in a way that on-demand problems are not. Uploads finish but assets stay in a processing state. Mux Data stops collecting, so dashboards go flat without any actual drop in viewing.

What to do about it

status.mux.com separates Mux Video VOD from Live, and both from Mux Data collection, the Dashboard and Player embeds, so a live event problem is easy to tell from a library one. If a live stream is scheduled during an incident, delay it rather than starting into a degraded pipeline. Flat Mux Data numbers usually mean collection stopped, not that viewers left.

Is it down for everyone, or just you?

If this page says Mux is up but it is not loading for you, the problem is between you and them. Run a check against any URL from all 18 regions to find out where it breaks.

Test it yourself

Related services

Mux outage FAQ

Viewers see a spinner. Is it Mux or my player?

Test the same asset in another player or directly from its playback URL. If it also stalls, the problem is upstream in Mux; if only your embed does, look at the player configuration or the page around it. Mux lists Player embeds separately from Video VOD and Live, which helps separate the two quickly.

A live stream is scheduled during an incident. What should I do?

Delay it if the Live component is affected. A live broadcast cannot be repeated for the audience that missed it, and starting into a degraded pipeline risks a stream that drops partway rather than one that never began. Announce a new time, and check that the Live component is healthy before going ahead rather than trusting the overall banner.

My Mux Data numbers fell off a cliff. Did viewers leave?

Check data collection before drawing conclusions. Mux Data collection is its own component, and when it stops the charts flatten regardless of what viewers are doing. Playback can be entirely healthy while the measurement of it is not. Compare against another signal, such as your own application analytics, before reporting a drop in engagement.

Are on-demand videos and live streams affected together?

Frequently not. Mux Video VOD and Mux Video Live are listed as separate components and fail independently, so an existing library can play normally while live streaming is degraded, or the reverse. Match the symptom to the component before telling an audience that video is unavailable, since half of it may be working.

How we measure this

We request Mux's public endpoint every 6 hours from Fly.io regions across six continents — 8 of them answered the most recent check.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Mux publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when Mux goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from the same 18 regions, and tell you the moment something breaks.

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