Is Lucid Software Down?
We cannot measure Lucid Software directly — it blocks automated checks — but Lucid Software's own status page currently reports no issues.
Last checked · checks run every 6 hours
Official status page: https://status.lucid.co
Why there is no uptime figure on this page
The last time we fetched Lucid Software's page directly, the origin answered and turned our client away rather than serving the page. That answer tells us the origin was reachable and responding, but it is a response about our automation, not about whether Lucid Software works for you.
A percentage built from those checks would measure our own access, so we do not publish one. What this page does show is each region's most recent result and Lucid Software's own status feed, which you can weigh yourself.
30-day history
Reachability by region
Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.
A static asset loaded in 886ms. That proves the edge is up, but not that the site works.
A static asset loaded in 107ms. That proves the edge is up, but not that the site works.
A static asset loaded in 227ms. That proves the edge is up, but not that the site works.
A static asset loaded in 50ms. That proves the edge is up, but not that the site works.
A static asset loaded in 54ms. That proves the edge is up, but not that the site works.
A static asset loaded in 47ms. That proves the edge is up, but not that the site works.
A static asset loaded in 74ms. That proves the edge is up, but not that the site works.
A static asset loaded in 1093ms. That proves the edge is up, but not that the site works.
What Lucid Software does
Lucid Software makes visual collaboration tools: Lucidchart for diagrams and flowcharts, Lucidspark for whiteboarding, and Lucidscale for cloud architecture views. Teams use them for system diagrams, process maps and workshops, often embedded in Confluence, Jira or Google Workspace pages. Documents live in Lucid's cloud rather than on disk, so access depends on the service being reachable.
What an outage looks like
The document list fails to load, so existing diagrams cannot be opened even though they are unharmed. The editor stops saving and shows a connection warning, and collaborators stop seeing each other's cursors. Login fails or loops. Lucid diagrams embedded in Confluence or Jira pages render as empty boxes. One Lucid region can be affected while others are fine.
What to do about it
status.lucid.co reports per region and per surface: Document List, Document Editor, User Login and User Settings each appear for US, EU, AUS and Gov, alongside the Lucidchart, Lucidspark, Lucidscale and Lucid.co homepages. Check the region your account is in. If the editor warns that it cannot save, copy your recent changes somewhere else before closing the tab.
Is it down for everyone, or just you?
If this page says Lucid Software is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.
Related services
Lucid Software outage FAQ
Will I lose work if the editor stops saving?
Diagrams embedded in Confluence show empty boxes. Which service is broken?
My colleague can open documents and I cannot. Why?
Is Lucidspark affected when Lucidchart is down?
How we measure this
- We request Lucid Software's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where Lucid Software publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it — and when Lucid Software blocks our checks entirely, we report the vendor's own status directly.
Get alerted when Lucid Software goes down
This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.
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