Is Lucid Software Down?
- Lucid Software's status page
- Operational · no open incidents
- FlareWarden checks
- Blocked · lucid.co turns our checks away
Right now
We cannot measure Lucid Software directly, so the verdict follows its status page. How we decide
Lucid Software's status page
status.lucid.co · read · checked every 3 minutes
| Component | Status |
|---|---|
| Lucidchart Homepage | Operational |
| Lucidspark Homepage | Operational |
| Lucidscale Homepage | Operational |
| Lucid.co Homepage | Operational |
FlareWarden checks
lucid.co from 8 regions · every 6 hours
Why there is no uptime figure on this page
The last time we fetched Lucid Software's page directly, the origin answered and turned our client away rather than serving the page. That answer tells us the origin was reachable and responding, but it is a response about our automation, not about whether Lucid Software works for you.
A percentage built from those checks would measure our own access, so we do not publish one. What this page does show is each region's most recent result and Lucid Software's own status feed, which you can weigh yourself.
By region · checked
- Ashburn Edge responded
- Dallas Edge responded
- Frankfurt Edge responded
- Johannesburg Edge responded
- Newark Edge responded
- Paris Edge responded
- Stockholm Edge responded
- São Paulo Edge responded
Edge responded means a static asset loaded. That proves the edge is up, not that the site works.
History
Incidents Lucid Software reported
Since Oct 22, 2 days · from status.lucid.co
- Incidents
- 0
- Major or critical
- 0
- Median to resolve
- —
No incidents reported in this window.
Lucid Software website availability
Measured by FlareWarden · lucid.co
No availability figure: a percentage built from our checks of Lucid Software would measure our own access, not Lucid Software.
Last 30 days
What Lucid Software does
Lucid Software makes visual collaboration tools: Lucidchart for diagrams and flowcharts, Lucidspark for whiteboarding, and Lucidscale for cloud architecture views. Teams use them for system diagrams, process maps and workshops, often embedded in Confluence, Jira or Google Workspace pages. Documents live in Lucid's cloud rather than on disk, so access depends on the service being reachable.
What an outage looks like
The document list fails to load, so existing diagrams cannot be opened even though they are unharmed. The editor stops saving and shows a connection warning, and collaborators stop seeing each other's cursors. Login fails or loops. Lucid diagrams embedded in Confluence or Jira pages render as empty boxes. One Lucid region can be affected while others are fine.
What to do about it
status.lucid.co reports per region and per surface: Document List, Document Editor, User Login and User Settings each appear for US, EU, AUS and Gov, alongside the Lucidchart, Lucidspark, Lucidscale and Lucid.co homepages. Check the region your account is in. If the editor warns that it cannot save, copy your recent changes somewhere else before closing the tab.
Is it down for everyone, or just you?
If this page says Lucid Software is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.
Related services
Lucid Software outage FAQ
Will I lose work if the editor stops saving?
Diagrams embedded in Confluence show empty boxes. Which service is broken?
My colleague can open documents and I cannot. Why?
Is Lucidspark affected when Lucidchart is down?
How we measure this
- We request Lucid Software's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where Lucid Software publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Lucid Software itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed, and when Lucid Software blocks our checks entirely, we report the vendor's own status directly. The availability figures above are our measurement alone.
Get alerted when Lucid Software goes down
This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.
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