Is Intercom Down?

No — Intercom is up

Reachable from all 8 checked regions

Average response time: 1044ms

Last checked 4 hours ago · checks run every 6 hours

Official status page: https://www.intercomstatus.com

Intercom uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

846ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 21 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

21-day clean streak

Jul 19 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

ams

737ms

DNS 5ms TCP 2ms TLS 4ms TTFB 356ms

arn

1139ms

DNS 2ms TCP 1ms TLS 4ms TTFB 534ms

bom

1244ms

DNS 1ms TCP 2ms TLS 6ms TTFB 450ms

cdg

798ms

DNS 0ms TCP 0ms TLS 3ms TTFB 458ms

ord

352ms

DNS 0ms TCP 1ms TLS 3ms TTFB 272ms

sin

1805ms

DNS 0ms TCP 1ms TLS 4ms TTFB 714ms

sjc

786ms

DNS 0ms TCP 2ms TLS 4ms TTFB 542ms

syd

1436ms

DNS 0ms TCP 1ms TLS 3ms TTFB 786ms

yyz

412ms

DNS 0ms TCP 1ms TLS 5ms TTFB 343ms

What Intercom does

Intercom is a customer messaging platform combining an in-product chat messenger, a shared inbox for support teams and its Fin AI agent. Companies embed the messenger directly inside their own applications, so an Intercom outage removes the support channel from the product at the moment customers are most likely to reach for it.

What an outage looks like

The messenger fails to load in your product, usually showing as a missing launcher rather than an error, so customers see nothing at all and get no hint that anything failed. Agents cannot open the inbox or send replies, and conversations already open stop updating. Outbound messages and automated workflows may not fire on schedule.

What to do about it

Check the status page at finstatus.com and select your hosting region: Intercom reports US, EU and Australia separately, and yours is identifiable from your application URL (app.intercom.com, app.eu.intercom.com or app.au.intercom.com). Point customers at email while the launcher is missing, because a messenger that fails to render gives them no way to know their message went nowhere.

Is it down for everyone, or just you?

If this page says Intercom is up but it is not loading for you, the problem is between you and them. Run a check against any URL from all 18 regions to find out where it breaks.

Test it yourself

Related services

Intercom outage FAQ

Is Intercom down or is the messenger just not loading on my site?

Check finstatus.com for your region first. If Intercom is healthy, the usual local causes are a content security policy blocking the script, an ad blocker, or a recent change to how the snippet is installed. A genuine outage also affects the agent inbox, so ask a colleague whether they can open conversations before debugging your own site.

Why does Intercom report status by region?

Intercom hosts customers in the United States, Europe and Australia on separate infrastructure, and incidents frequently affect one region only. Your region is visible in the URL you log in at: app.intercom.com, app.eu.intercom.com or app.au.intercom.com. Reading the wrong region's status is the most common way to reach the wrong conclusion about an incident.

Do customer messages get lost during an Intercom outage?

Messages that reach Intercom are held and appear in the inbox once it recovers. The genuine loss is on the other side: if the messenger never rendered, the customer had no way to send anything, and there is no record of an attempt. That silent failure, rather than lost data, is the reason to publish an alternative contact route.

Does an Intercom outage affect Fin, the AI agent?

Fin answers through the same messenger, so if the messenger cannot load, Fin cannot reach the customer either. The status page is published under the Fin name and covers the platform as a whole per region. Conversations Fin was mid-way through resume once the region recovers rather than restarting from the beginning.

What should support teams do while the inbox is unavailable?

Move to whatever channel still works, usually email or a shared mailbox, and say so somewhere customers will see, such as a banner on your site or a pinned social post. Avoid bulk-replying the moment the inbox returns: conversations queued during the incident arrive together, and duplicate replies are easy to send in the rush.

How we measure this

We request Intercom's public endpoint every 6 hours from Fly.io regions across six continents — 8 of them answered the most recent check.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Intercom publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when Intercom goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from the same 18 regions, and tell you the moment something breaks.

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