Is Infobip Down?

No — Infobip is up

Reachable from all 8 checked regions

Average response time: 209ms

Last checked 38 minutes ago · checks run every 6 hours

Official status page: https://status.infobip.com

Infobip uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

206ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 52 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

52-day clean streak

Sep 10 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

iad

167ms

DNS 104ms TCP 1ms TLS 12ms TTFB 141ms

jnb

412ms

DNS 369ms TCP 0ms TLS 9ms TTFB 397ms

lax

167ms

DNS 105ms TCP 2ms TLS 13ms TTFB 151ms

lhr

153ms

DNS 83ms TCP 3ms TLS 10ms TTFB 131ms

nrt

273ms

DNS 227ms TCP 1ms TLS 10ms TTFB 261ms

ord

159ms

DNS 99ms TCP 1ms TLS 10ms TTFB 144ms

sin

227ms

DNS 173ms TCP 1ms TLS 9ms TTFB 217ms

sjc

117ms

DNS 57ms TCP 2ms TLS 10ms TTFB 102ms

What Infobip does

Infobip sends SMS, voice, email, WhatsApp, RCS, MMS and push messages through one set of APIs, and adds tools such as Moments for campaigns and Conversations for agent inboxes. Companies use it for one-time passcodes, delivery notifications and marketing in countries where local carrier connectivity matters more than a single global route.

What an outage looks like

Message submission returns errors from the HTTP API or SMPP, or messages are accepted and then sit without a delivery report. One-time passcodes arrive late enough that customers fail login before the code lands. Channels fail independently, so WhatsApp can be degraded while SMS is fine. The customer portal may not load, hiding logs while sending itself continues.

What to do about it

status.infobip.com is unusually granular: it lists SMS, Voice, Email, WhatsApp Business, RCS, MMS, Push, HTTP API, SMTP and SMPP, and reports many of them per region, including Global (Europe), Brazil and an EU region-locked entry. Find your channel and region rather than reading the banner. For passcodes, extend code validity before adding a fallback channel.

Is it down for everyone, or just you?

If this page says Infobip is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

Infobip outage FAQ

Messages are accepted but never delivered. Is that an outage?

It can be. Acceptance means Infobip took the message; delivery depends on downstream carrier connectivity, which is what the per-channel components track. Look for delivery reports stalling rather than submission errors, and check the component for your channel and region. Carrier-side delays also happen with no Infobip incident at all, particularly on international routes.

Is WhatsApp affected when SMS is down?

Usually not. Infobip lists each channel as its own component, and they sit on different downstream connections, so SMS, WhatsApp, Voice, Email and RCS commonly fail independently. That is also why moving traffic to another channel can work during an incident. Confirm the alternative is healthy on the status page before switching, rather than assuming it is.

Our one-time passcodes are arriving late. What should we do?

Extend the validity window rather than letting users request codes repeatedly. Each retry sends another message, and when the backlog clears the customer receives several codes with only the newest valid, which produces more failed logins than it solves. If the delay runs long and another channel is healthy, offer that openly instead of sending a silent duplicate.

The Infobip portal will not load. Are our messages still sending?

Possibly. The portal applications and the sending channels are separate components, so the interface can be unavailable while the HTTP API and SMPP keep accepting traffic. Check your own send and delivery-report metrics rather than the portal during an incident. If both the portal and your API calls fail, the problem is broader than the interface.

How we measure this

We request Infobip's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Infobip publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when Infobip goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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