Is Homebase Down?

No — Homebase is up

Homebase's status page: Operational · no open incidents
FlareWarden checks: Website reachable · 8 of 8 regions · 705 ms

Right now

The verdict is the worse of these two. How we decide

Homebase's status page

status.joinhomebase.com · read 2 minutes ago · checked every 3 minutes

Operational

Homebase's components, as its status page reports them
Component	Status
Web Application	Operational
Public API	Operational
Billing	Operational
Cash Out	Operational
Hiring	Operational
Messaging	Operational
Payroll	Operational
Sign In / Sign Up / Upgrade	Operational
Scheduling	Operational
Timesheets & Time Clock	Operational
iOS Mobile Application	Operational
Android Mobile Application	Operational

3 more, all operational · show all 15

All of Homebase's components
Component	Status
Web Application	Operational
Public API	Operational
Billing	Operational
Cash Out	Operational
Hiring	Operational
Messaging	Operational
Payroll	Operational
Sign In / Sign Up / Upgrade	Operational
Scheduling	Operational
Timesheets & Time Clock	Operational
iOS Mobile Application	Operational
Android Mobile Application	Operational
Clover Timeclock Application	Operational
iOS Timeclock Application	Operational
Android Timeclock Application	Operational

Open their status page

FlareWarden checks

joinhomebase.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours

Reachable

Regions up: 8 of 8
Response: 705 ms
Checked: 2 hours ago

By region

Chicago reachable, 353 ms
Johannesburg reachable, 1170 ms
London reachable, 681 ms
Los Angeles reachable, 299 ms
San Jose reachable, 314 ms
Singapore reachable, 1021 ms
Sydney reachable, 1040 ms
Tokyo reachable, 765 ms

Timing by region

Connection timing for each region that loaded the page
Region	DNS	TCP	TLS	TTFB
Chicago	135 ms	1 ms	26 ms	326 ms
Johannesburg	260 ms	0 ms	61 ms	940 ms
London	55 ms	1 ms	7 ms	525 ms
Los Angeles	37 ms	3 ms	22 ms	288 ms
San Jose	82 ms	1 ms	6 ms	300 ms
Singapore	85 ms	1 ms	7 ms	795 ms
Sydney	187 ms	0 ms	6 ms	611 ms
Tokyo	235 ms	2 ms	9 ms	610 ms

We check that joinhomebase.com loads, not every feature behind it. Test it yourself

History

Incidents Homebase reported

Since Oct 22, 4 days · from status.joinhomebase.com

Incidents: 0
Major or critical: 0
Median to resolve: —

No incidents reported in this window.

Homebase website availability

Measured by FlareWarden · joinhomebase.com

Last 7 days: 100%
Last 30 days: 100%
Last 90 days: 100%
Avg response, 30 days: 340ms

Last 30 days

27-day clean streak

Sep 26 Today

No downtime Partial Downtime Not measurable No data

Measured by FlareWarden's own checks of joinhomebase.com from multiple regions every 6 hours. Homebase's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 27 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

What Homebase does

Homebase is workforce management software for small businesses with hourly staff, not the UK home and garden retailer of the same name. Managers use it to build schedules, track hours through web, tablet and mobile time clocks, and run payroll with wages, taxes and tips calculated from timesheets. It also covers hiring, team messaging and Cash Out, and Homebase says more than 150,000 small businesses use it.

What an outage looks like

Recent incidents show the usual shapes: multi-factor authentication failing so managers cannot sign in, and customers signed in through a mobile web browser having trouble moving around the app. The status page tracks the web app, public API, iOS and Android apps, the Clover, iOS and Android time clock apps, and services such as Payroll, Scheduling, Timesheets and Cash Out separately, so one can fail while the others work.

What to do about it

Check status.joinhomebase.com for the affected component. The Time Clock by Homebase tablet app has a built-in offline mode meant for unreliable wi-fi. Staff who missed a clock-in can later tap I started work earlier to submit their real start time. Payroll is due by 2:00 PM ET on the deadline date; after that, Run Late Payroll means paper checks, your own wire, or a later payday.

Is it down for everyone, or just you?

If this page says Homebase is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

Homebase outage FAQ

Is Homebase down for everyone or just me?

Start with status.joinhomebase.com, which lists each part of Homebase separately, from the web app and Payroll to each time clock app. Homebase's own help center says that if nothing is reported there, refresh the browser or app, clear cache and cookies, and check for operating system updates. It also suggests the latest Chrome and turning off VPNs or ad blockers when pages or codes fail to load.

Is this the Homebase scheduling app or the UK Homebase store?

This page tracks Homebase the employee scheduling, time clock and payroll app at joinhomebase.com. Homebase the UK home and garden retailer at homebase.co.uk is a separate company, so outage reports about its website or stores say nothing about the app. Homecare Homebase is also a different product. If your problem is with shifts, timesheets or paychecks, you are in the right place.

Will my team still get paid if Homebase Payroll is down near the deadline?

Payroll submitted before 2:00 PM ET on the submission deadline date runs normally; miss that and you need a late payroll. The Start Payroll button becomes Run Late Payroll, which lets you keep the payday and pay staff by paper check or your own wire, or move payday to the next banking day so direct deposit still works. That option lasts until the original payday passes.

What happens to clock-ins missed during a Homebase outage?

Employees can add them afterwards. Once someone is considered late, the mobile app or tablet time clock shows I started work earlier under Clock In Now, where they set their actual start time and add a note such as the tablet not working. Their manager approves or adjusts it, and Homebase says the time processes for payroll even before the manager reviews it.

How do I contact Homebase support during an outage?

Use chat from Help and Support under the profile icon on the web, or Support then Chat with us in the mobile app. Live support runs 7:00am to 7:00pm CST, Monday to Sunday excluding holidays, with live chat and phone for Payroll, Task Manager and Tip Manager users or the Essentials plan and above. If you cannot sign in, use Chat with us now on the sign-in page and type trouble signing in.

How we measure this

We request Homebase's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Homebase publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Homebase itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.

Get alerted when Homebase goes down

We check Homebase every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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