Is HeyGen Down?

No — HeyGen is up

Reachable from all 8 checked regions

Average response time: 177ms

Last checked 1 hour ago · checks run every 6 hours

Official status page: https://status.heygen.com

HeyGen uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

206ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 18 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

18-day clean streak

Sep 12 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

lax

161ms

DNS 110ms TCP 2ms TLS 9ms TTFB 152ms

lhr

213ms

DNS 126ms TCP 2ms TLS 12ms TTFB 202ms

nrt

310ms

DNS 111ms TCP 1ms TLS 7ms TTFB 302ms

ord

120ms

DNS 70ms TCP 3ms TLS 9ms TTFB 109ms

sin

227ms

DNS 161ms TCP 1ms TLS 8ms TTFB 220ms

sjc

193ms

DNS 81ms TCP 1ms TLS 10ms TTFB 182ms

syd

52ms

DNS 14ms TCP 0ms TLS 7ms TTFB 45ms

yyz

147ms

DNS 64ms TCP 1ms TLS 12ms TTFB 134ms

What HeyGen does

HeyGen turns text, an image or audio into a finished video with narration, captions, visuals and animation, often presented by an AI avatar that can be a realistic version of yourself. It runs as a web app at app.heygen.com and as an API, and it also translates existing video into other languages. LiveAvatar, HeyGen's real-time avatar API, shares the same status page.

What an outage looks like

Videos sit on Pending or Processing far longer than usual, or fail partway through. Video Translation jobs slow down or fail. The dashboard is slow, sessions drop, or new videos show permission errors. API calls return errors, including past 404s from the Video Agent endpoint. Requests to one feature, such as Seedance, have failed or timed out while the rest kept working.

What to do about it

Check status.heygen.com. Its rows are web addresses, the HeyGen site, app and API plus three LiveAvatar rows, so read the incident list too, because generation failures are posted there. A stuck video is often just the queue: cancel and resubmit it within your plan's concurrency limit. Failed or cancelled videos are not charged credits, so resubmitting does not bill you twice.

Is it down for everyone, or just you?

If this page says HeyGen is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

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HeyGen outage FAQ

Why is my HeyGen video stuck on Pending?

Usually because you submitted more videos than your plan processes at once, and the extras are waiting in line. HeyGen's concurrency limits are 1 on Free, 3 on Creator and Pro, 6 on Business, 20 on Enterprise and 10 on API pay-as-you-go. Terminate the pending videos and resubmit a number that fits your limit.

How long should a HeyGen video take to process?

Longer than most people expect, so slow is not the same as down. HeyGen says an Avatar Studio video usually takes about 10 minutes per minute of video and Video Translation about 5 minutes per minute, while the regular queue averages just under 24 hours on weekdays. Monday mornings Eastern time are busiest, and higher tiers get priority.

Do I lose credits when a HeyGen video fails?

No. HeyGen's help center says a video that is cancelled midway or fails is not charged credits under any circumstances. After a September 2026 Seedance outage it also posted that failed requests were not charged and could be retried. If a video still will not finish after one or two resubmissions, support can terminate the stuck job.

Is LiveAvatar affected when HeyGen is down?

Sometimes. LiveAvatar has its own site, app and API rows on the HeyGen status page, so check those rows rather than the HeyGen ones. An August 2026 incident degraded services across HeyGen and LiveAvatar together, while other incidents, such as video workflow failures and translation latency, affected video generation only.

What does a Daily Rate Error in HeyGen mean?

It is an abuse-prevention limit, not an outage. HeyGen blocks activity that looks excessive, such as an unusually high number of videos, uploaded minutes, voice previews or Render Scene previews in a day or month. The limit usually resets within 24 hours, or at the end of your billing cycle if the overuse was monthly.

How we measure this

We request HeyGen's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where HeyGen publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when HeyGen goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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