Is Help Scout Down?
- Help Scout's status page
- Operational · no open incidents
- FlareWarden checks
- Website reachable · 8 of 8 regions · 243 ms
Right now
The verdict is the worse of these two. How we decide
Help Scout's status page
status.helpscout.com · read · checked every 3 minutes
| Component | Status |
|---|---|
| Web App | Operational |
| Docs Sites | Operational |
| Beacon | Operational |
| Mobile Apps | Operational |
| Email Processing | Operational |
| Mailbox counts, folders, reports, search results | Operational |
| Marketing Site | Operational |
| Inbox API | Operational |
| Docs API | Operational |
| AI Drafts | Operational |
| AI Answers | Operational |
| AI Summarize | Operational |
1 more, all operational · show all 13
| Component | Status |
|---|---|
| Web App | Operational |
| Docs Sites | Operational |
| Beacon | Operational |
| Mobile Apps | Operational |
| Email Processing | Operational |
| Mailbox counts, folders, reports, search results | Operational |
| Marketing Site | Operational |
| Public APIs | |
| Inbox API | Operational |
| Docs API | Operational |
| AI Services | |
| AI Drafts | Operational |
| AI Answers | Operational |
| AI Summarize | Operational |
| AI Assist | Operational |
FlareWarden checks
helpscout.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours
- Regions up
- 8 of 8
- Response
- 243 ms
- Checked
By region
- Ashburn reachable, 132 ms
- Chicago reachable, 287 ms
- Johannesburg reachable, 647 ms
- London reachable, 128 ms
- Los Angeles reachable, 169 ms
- San Jose reachable, 154 ms
- Singapore reachable, 241 ms
- Tokyo reachable, 187 ms
Timing by region
| Region | DNS | TCP | TLS | TTFB |
|---|---|---|---|---|
| Ashburn | 52 ms | 1 ms | 15 ms | 108 ms |
| Chicago | 167 ms | 1 ms | 25 ms | 257 ms |
| Johannesburg | 453 ms | 0 ms | 63 ms | 586 ms |
| London | 48 ms | 1 ms | 7 ms | 113 ms |
| Los Angeles | 63 ms | 1 ms | 25 ms | 145 ms |
| San Jose | 96 ms | 2 ms | 10 ms | 143 ms |
| Singapore | 174 ms | 1 ms | 6 ms | 220 ms |
| Tokyo | 111 ms | 2 ms | 6 ms | 175 ms |
History
Incidents Help Scout reported
Since Oct 22, 2 days · from status.helpscout.com
- Incidents
- 0
- Major or critical
- 0
- Median to resolve
- —
No incidents reported in this window.
Help Scout website availability
Measured by FlareWarden · helpscout.com
- Last 7 days
- 100%
- Last 30 days
- 100%
- Last 90 days
- 100%
- Avg response, 30 days
- 270ms
Last 30 days
66-day clean streakMeasured by FlareWarden's own checks of helpscout.com from multiple regions every 6 hours. Help Scout's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 66 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.
What Help Scout does
Help Scout is a shared inbox and helpdesk: customer emails land in a mailbox several agents work from, with saved replies, workflows and reporting. It also runs Docs knowledge bases and Beacon, the in-app widget that surfaces help articles and starts conversations. Smaller companies commonly use it in place of heavier ticketing suites.
What an outage looks like
Agents find the web app slow or unable to load a mailbox, and conversation counts, folders, search and reports return stale or empty results. Incoming customer email is delayed rather than lost, so a quiet queue during an incident is usually a backlog forming. Beacon widgets fail to open on your site, and public Docs sites stop serving articles.
What to do about it
status.helpscout.com separates Web App, Email Processing, Beacon, Docs Sites, Docs API, Inbox API, Mobile Apps and the AI features, so match the symptom before escalating. Email Processing delays mean replies queue and deliver late; do not resend from another address, or customers receive duplicates. If Beacon is degraded, publish a direct support address on your site while it recovers.
Is it down for everyone, or just you?
If this page says Help Scout is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.
Related services
Help Scout outage FAQ
Our support queue went quiet. Did customers stop writing?
Will we lose emails customers sent during the outage?
Beacon is not loading on our site. Is that us or Help Scout?
Do the mobile apps work when the web app is down?
How we measure this
- We request Help Scout's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where Help Scout publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Help Scout itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.
Get alerted when Help Scout goes down
We check Help Scout every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.
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