- Service Status
- /
- Healthie

Is Healthie Down?
- Healthie's status page
- Operational · no open incidents
- FlareWarden checks
- Website reachable · 8 of 8 regions · 492 ms
Right now
The verdict is the worse of these two. How we decide
Healthie's status page
status.gethealthie.com · read · checked every 3 minutes
| Component | Status |
|---|---|
| Web Application | Operational |
| API | Operational |
| Bridge | Operational |
| Billing and Payments | Operational |
| EHR | Operational |
| Integrations | Operational |
| Notifications | Operational |
| Scheduling | Operational |
| Scribe | Operational |
| Visualize | Operational |
| Webhooks | Operational |
| Web Application | Operational |
12 more, all operational · show all 24
| Component | Status |
|---|---|
| Web Application | Operational |
| API | Operational |
| Bridge | Operational |
| Billing and Payments | Operational |
| EHR | Operational |
| Integrations | Operational |
| Notifications | Operational |
| Scheduling | Operational |
| Scribe | Operational |
| Visualize | Operational |
| Webhooks | Operational |
| Web Application | Operational |
| API | Operational |
| Billing and Payments | Operational |
| Chat | Operational |
| EHR | Operational |
| Integrations | Operational |
| Scheduling | Operational |
| Scribe | Operational |
| Webhooks | Operational |
| DoseSpot | Operational |
| Optum (Change Healthcare) | Operational |
| Zoom | Operational |
| Zus | Operational |
FlareWarden checks
secure.gethealthie.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours
- Regions up
- 8 of 8
- Response
- 492 ms
- Checked
By region
- Ashburn reachable, 230 ms
- Chicago reachable, 463 ms
- Johannesburg reachable, 953 ms
- London reachable, 271 ms
- Los Angeles reachable, 551 ms
- San Jose reachable, 285 ms
- Singapore reachable, 690 ms
- Tokyo reachable, 493 ms
Timing by region
| Region | DNS | TCP | TLS | TTFB |
|---|---|---|---|---|
| Ashburn | 159 ms | 1 ms | 20 ms | 198 ms |
| Chicago | 388 ms | 1 ms | 3 ms | 462 ms |
| Johannesburg | 380 ms | 0 ms | 3 ms | 952 ms |
| London | 68 ms | 2 ms | 4 ms | 271 ms |
| Los Angeles | 420 ms | 2 ms | 4 ms | 551 ms |
| San Jose | 125 ms | 26 ms | 28 ms | 285 ms |
| Singapore | 241 ms | 33 ms | 40 ms | 688 ms |
| Tokyo | 150 ms | 1 ms | 4 ms | 493 ms |
History
Incidents Healthie reported
Since Oct 22, 1 day · from status.gethealthie.com
- Incidents
- 0
- Major or critical
- 0
- Median to resolve
- —
No incidents reported in this window.
Healthie website availability
Measured by FlareWarden · secure.gethealthie.com
- Last 7 days
- 100%
- Last 30 days
- 100%
- Last 90 days
- 100%
- Avg response, 30 days
- 457ms
Last 30 days
22-day clean streakMeasured by FlareWarden's own checks of secure.gethealthie.com from multiple regions every 6 hours. Healthie's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 22 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.
What Healthie does
Healthie is a cloud EHR and practice management platform built for virtual-first care. Dietitians, health coaches, physical therapists, group practices and digital health companies use it for charting, scheduling, intake forms, billing, telehealth, client messaging and an AI scribe. Clients reach it through a web portal and mobile app, and many companies build their own apps on Healthie's GraphQL API, sometimes under their own white-labeled domain.
What an outage looks like
secure.gethealthie.com loads slowly or fails, sign-in returns Captcha Validation Failed errors, or intake forms will not load. Clients may get an error joining video calls, webhooks and other background work can arrive late when job queues back up, and scribed notes may be slow to generate. White-labeled portals and custom apps built on Healthie's API fail at the same time, even though they do not show the Healthie name.
What to do about it
Check status.gethealthie.com, which separates Production from the Sandbox environment and lists third-party vendors such as DoseSpot, Zoom and Zus. If no incident is posted, email hello@gethealthie.com or use the in-app chat with screenshots of the error. Branded client portals and apps built on Healthie's API fail with it, so check the status page before debugging your own site.
Is it down for everyone, or just you?
If this page says Healthie is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.
Related services
Healthie outage FAQ
Is Healthie down for everyone or just me?
Does an AWS outage affect Healthie?
Will Healthie webhooks be resent after an outage?
Does Healthie have planned downtime?
Do client portals and custom apps go down with Healthie?
How we measure this
- We request Healthie's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where Healthie publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Healthie itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.
Get alerted when Healthie goes down
We check Healthie every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.
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