Skip to main content
Gusto logo

Is Gusto Down?

No — Gusto is up
Gusto's status page
Operational · no open incidents
FlareWarden checks
Blocked · gusto.com turns our checks away

Right now

We cannot measure Gusto directly, so the verdict follows its status page. How we decide

Gusto's status page

status.gusto.com · read · checked every 3 minutes

Operational
Gusto's components, as its status page reports them
ComponentStatus
Gusto.com websiteOperational
Payroll, Benefits, HROperational
Phone SystemOperational
Email SystemOperational
Chat SystemOperational
Gusto MobileOperational
APIOperational
Two-factor authentication text messagesOperational
DNSOperational
Elastic Compute CloudOperational
S3 WestOperational
S3 EastOperational
22 more, all operational · show all 34
All of Gusto's components
ComponentStatus
Gusto.com websiteOperational
Payroll, Benefits, HROperational
Phone SystemOperational
Email SystemOperational
Chat SystemOperational
Gusto MobileOperational
APIOperational
Two-factor authentication text messagesOperational
Provider: AWS
DNSOperational
Elastic Compute CloudOperational
S3 WestOperational
S3 EastOperational
Load BalancersOperational
CachingOperational
DatabaseOperational
CloudfrontOperational
Provider: Cloudflare
Cloudflare SSL Certificate ProvisioningOperational
Cloudflare GatewayOperational
Cloudflare Authoritative DNSOperational
Cloudflare Bot ManagementOperational
Cloudflare CDN/CacheOperational
Cloudflare Challenge PlatformOperational
Cloudflare API ShieldOperational
Cloudflare DNS Root ServersOperational
Cloudflare Distributed Web GatewayOperational
Cloudflare DNS UpdatesOperational
Cloudflare FirewallOperational
Cloudflare InfrastructureOperational
Cloudflare ImagesOperational
Cloudflare Image ResizingOperational
Cloudflare Load Balancing and MonitoringOperational
Cloudflare NetworkOperational
Cloudflare Recursive DNSOperational
Cloudflare Web AnalyticsOperational
2 locations All operational

FlareWarden checks

gusto.com from 8 regions · every 6 hours

Blocked

Why there is no uptime figure on this page

The last time we fetched Gusto's page directly, the origin answered and turned our client away rather than serving the page. That answer tells us the origin was reachable and responding, but it is a response about our automation, not about whether Gusto works for you.

A percentage built from those checks would measure our own access, so we do not publish one. What this page does show is each region's most recent result and Gusto's own status feed, which you can weigh yourself.

By region · checked

  • Ashburn Edge responded
  • Dallas Edge responded
  • Frankfurt Edge responded
  • Johannesburg Edge responded
  • Los Angeles Edge responded
  • Newark Edge responded
  • Paris Edge responded
  • São Paulo Edge responded

Edge responded means a static asset loaded. That proves the edge is up, not that the site works.

We can reach gusto.com's edge, not measure the site. Test it yourself

History

Incidents Gusto reported

Since Oct 22, 15 days · from status.gusto.com

Incidents
0
Major or critical
0
Median to resolve
—

No incidents reported in this window.

Gusto website availability

Measured by FlareWarden · gusto.com

No availability figure: a percentage built from our checks of Gusto would measure our own access, not Gusto.

Last 30 days

Oct 7: blocked from automated checks
Oct 8: blocked from automated checks
Oct 9: blocked from automated checks
Oct 10: blocked from automated checks
Oct 11: blocked from automated checks
Oct 12: blocked from automated checks
Oct 13: blocked from automated checks
Oct 14: blocked from automated checks
Oct 15: blocked from automated checks
Oct 16: blocked from automated checks
Oct 17: blocked from automated checks
Oct 18: blocked from automated checks
Oct 19: blocked from automated checks
Oct 20: blocked from automated checks
Oct 21: blocked from automated checks
Oct 22: blocked from automated checks
Oct 23: blocked from automated checks
Oct 24: blocked from automated checks
Oct 25: blocked from automated checks
Oct 26: blocked from automated checks
Oct 27: blocked from automated checks
Oct 28: blocked from automated checks
Oct 29: blocked from automated checks
Oct 30: blocked from automated checks
Oct 31: blocked from automated checks
Nov 1: blocked from automated checks
Nov 2: blocked from automated checks
Nov 3: blocked from automated checks
Nov 4: blocked from automated checks
Nov 5: blocked from automated checks
Oct 7 Today
No downtime Partial Downtime Not measurable No data

What Gusto does

Gusto is a payroll, benefits and HR platform used mainly by small and mid-sized US employers. It runs payroll, administers health insurance and retirement enrollment, and holds employee records and onboarding. Its status page reports Payroll, Benefits and HR as separate products alongside the website, mobile app and API, which is how most customers meet it during an incident.

What an outage looks like

The Gusto web app fails to load or hangs after sign-in, and payroll runs cannot be submitted or approved. Sign-in can break independently: Gusto lists two-factor authentication text messages as its own component, so an account using SMS codes can be locked out while the rest of the product serves normally. The mobile app and API are reported separately.

What to do about it

Check status.gusto.com and read the specific component rather than the top banner. Gusto publishes its upstream dependencies there too, including Cloudflare and several AWS services, so an incident is often narrower than the headline suggests. If two-factor authentication text messages are the failing component, the problem is the SMS path and not your password. Do not resubmit a payroll run that may already have been accepted.

Is it down for everyone, or just you?

If this page says Gusto is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

Gusto outage FAQ

Is Gusto down for everyone, or just my company?
Gusto's status page reports components rather than customer segments, so it cannot answer that directly. Start by matching your symptom to a component: Payroll, Benefits, HR, Gusto.com website, Gusto Mobile and API are all listed separately. If every component reads operational while only your team is affected, look at your network, browser session or SSO provider next.
Can I still run payroll during a Gusto outage?
It depends which component is affected. Payroll is reported separately from Benefits, HR and the website, so an incident scoped elsewhere can leave payroll submission working. If Payroll itself is the failing component, wait rather than retrying: a submission that timed out may already have been accepted, and a duplicate payroll run is far harder to unwind than a late one.
I cannot receive my Gusto two-factor code. Is that an outage?
Check the two-factor authentication text messages component, which Gusto reports on its own. When that row is affected the failure is in SMS delivery rather than in your credentials, so repeatedly re-requesting a code will not help. It also means the rest of Gusto can be entirely healthy while you cannot get past the login screen.
Does a Gusto outage mean my employees will be paid late?
Not automatically. Whether a payment is affected depends on where in the cycle the outage falls and whether your run was already submitted and accepted. Gusto does not publish that relationship on its status page, so confirm the state of the specific payroll run once the Payroll component recovers rather than assuming either outcome.
Is the problem Gusto or one of its providers?
Often the latter, and Gusto makes this unusually easy to see. Its status page lists Cloudflare SSL Certificate Provisioning, Cloudflare Gateway, Cloudflare Authoritative DNS, Cloudflare Bot Management and several AWS services as components in their own right. When one of those rows is the affected one, the incident is upstream and resolves when the provider does.

How we measure this

  • We request Gusto's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
  • A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
  • A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
  • Response times average only the regions that actually served the page, so a timeout never inflates the number.
  • Where Gusto publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Gusto itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed, and when Gusto blocks our checks entirely, we report the vendor's own status directly. The availability figures above are our measurement alone.

Get alerted when Gusto goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

Start Free Monitoring
Free plan available No credit card required