Is GoTo Down?

Partially — GoTo is degraded

GoTo's status page: Partial outage · partial outage of GoTo Assist Remote Support v5
FlareWarden checks: Website reachable · 8 of 8 regions · 574 ms

Right now

The verdict is the worse of these two. How we decide

GoTo's status page

status.goto.com · read 1 minute ago · checked every 3 minutes

Partial outage

GoTo's components, as its status page reports them
Component	Status
GoTo Assist Remote Support v5	Partial Outage
VoIP Calls - Deskphones	Operational
VoIP Calls - GoTo Connect Web	Operational
VoIP Calls - GoTo Connect Mobile	Operational
PSTN Calls - Inbound	Operational
PSTN Calls - Outbound	Operational
Messaging - SMS	Operational
Messaging - Chat	Operational
Administration Portal	Operational
Fax	Operational
Contact Center	Operational
CC-Pro	Operational

49 more, all operational · show all 61

All of GoTo's components
Component	Status
GoTo Connect (Business Communication)
VoIP Calls - Deskphones	Operational
VoIP Calls - GoTo Connect Web	Operational
VoIP Calls - GoTo Connect Mobile	Operational
PSTN Calls - Inbound	Operational
PSTN Calls - Outbound	Operational
Messaging - SMS	Operational
Messaging - Chat	Operational
Administration Portal	Operational
Fax	Operational
Contact Center (Business Communication)
Contact Center	Operational
CC-Pro	Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools
GoTo Meeting	Operational
GoTo Webinar	Operational
GoTo Training	Operational
OpenVoice	Operational
GoTo Stage	Operational
join.me	Operational
LogMeIn Resolve
Devices	Operational
Helpdesk	Operational
MDM	Operational
Remote Execution	Operational
Reporting	Operational
Support	Operational
Login	Operational
Integrations	Operational
Resolve MCP Server	Operational
Rescue and GoToAssist (Remote Support)
Rescue	Operational
GoTo Assist Remote Support v5	Partial Outage
GoTo Assist Remote support v4	Operational
GoTo Assist Service Desk	Operational
GoTo Assist Corporate	Operational
Rescue Live Control	Operational
Rescue Live Guide	Operational
Rescue Live Lens	Operational
Rescue Lens	Operational
GoTo API
GoTo Assist Remote Support v5 API	Operational
GoTo Meeting API	Operational
GoTo Training API	Operational
GoTo Webinar API	Operational
GoTo Connect API	Operational
GoTo Assist Service Desk API	Operational
GoTo Assist Remote Support API	Operational
GoTo Assist Corporate API	Operational
GoTo Developer Center Frontend	Operational
Admin API	Operational
SCIM API	Operational
Authentication API	Operational
GoTo Resolve Recording and Session API	Operational
GoTo Resolve MDM API	Operational
Goto Resolve Knowledge Base API	Operational
Grasshopper (Business Communication)
Grasshopper	Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access)
Pro/Central	Operational
GoToMyPC	Operational
Hamachi	Operational
Customer Engagement (Business Communication)
Customer Engagement	Operational
LogMeIn Miradore (Mobile Device Management - MDM)
Miradore	Operational
Purchase & Subscription Operations
New purchases	Operational
Self Serve	Operational
Trial initiation	Operational
Subscription Management	Operational
GoTo StatusPage	Operational

Open their status page

FlareWarden checks

app.goto.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours

Reachable

Regions up: 8 of 8
Response: 574 ms
Checked: 7 minutes ago

By region

Ashburn reachable, 189 ms
Dallas reachable, 345 ms
Frankfurt reachable, 454 ms
Johannesburg reachable, 1494 ms
Newark reachable, 328 ms
Paris reachable, 385 ms
Stockholm reachable, 650 ms
São Paulo reachable, 751 ms

Timing by region

Connection timing for each region that loaded the page
Region	DNS	TCP	TLS	TTFB
Ashburn	111 ms	1 ms	4 ms	189 ms
Dallas	120 ms	1 ms	4 ms	345 ms
Frankfurt	119 ms	2 ms	5 ms	453 ms
Johannesburg	488 ms	1 ms	4 ms	1494 ms
Newark	229 ms	3 ms	5 ms	328 ms
Paris	46 ms	2 ms	6 ms	385 ms
Stockholm	258 ms	5 ms	9 ms	649 ms
São Paulo	335 ms	3 ms	3 ms	751 ms

We check that app.goto.com loads, not every feature behind it. Test it yourself

History

Incidents GoTo reported

Since Oct 22, 19 days · from status.goto.com

Incidents: 5
Major or critical: 5
Median to resolve: 2h 27m

LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session Failures
major · Nov 6
lasted 1h 18m
LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session failures
major · Nov 5
lasted 2h 27m
LogMeIn Rescue, Pro, Central, and G2ARS v5 - session failure
major · Oct 29
lasted 9h 7m
LogMeIn Rescue and G2ARS v5 - new session fails
major · Oct 28
lasted 2h 44m
GoTo Connect - Inbound calls failing for customers in Brazil
major · Oct 22
lasted 54m

GoTo website availability

Measured by FlareWarden · app.goto.com

Last 7 days: 100%
Last 30 days: 100%
Last 90 days: 100%
Avg response, 30 days: 592ms

Last 30 days

62-day clean streak

Oct 11 Today

No downtime Partial Downtime Not measurable No data

Measured by FlareWarden's own checks of app.goto.com from multiple regions every 6 hours. GoTo's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 62 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

What GoTo does

GoTo is the company formerly known as LogMeIn. It sells business communications and remote IT tools under several long-established brands: GoTo Connect and Grasshopper for phone systems, GoTo Meeting and GoTo Webinar for conferencing, and Rescue, GoToAssist, LogMeIn Resolve and GoToMyPC for remote support and remote access.

What an outage looks like

Meetings will not start or participants cannot join. Remote support sessions fail to connect, so technicians cannot reach the machines they are supporting. Business phone service drops calls or fails to route them. GoToMyPC cannot reach remote computers. Webinar attendees see errors on the join link they were sent.

What to do about it

Read status.goto.com, and read past the summary. One status page covers the whole product family, listing GoTo Connect, Contact Center, Grasshopper, GoTo Meeting and Webinar, LogMeIn Resolve, LogMeIn Miradore, Rescue and GoToAssist, and GoToMyPC and Hamachi as separate components. All Systems Operational at the top can be true while the one product you use is the affected row.

Is it down for everyone, or just you?

If this page says GoTo is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

GoTo outage FAQ

Which products does status.goto.com actually cover?

All of them, on one page. GoTo owns several separately branded products, and the status page lists GoTo Connect, Contact Center, Grasshopper, Customer Engagement, GoTo Meeting and Webinar, LogMeIn Resolve, LogMeIn Miradore, Rescue and GoToAssist, GoToMyPC and Hamachi, and the GoTo API as individual components. Find the brand you actually use rather than reading the headline.

Rescue is failing but the status page says all systems operational. How?

The summary line reflects the overall picture while each product sits as a separate row beneath it. Rescue and GoToAssist share one component on status.goto.com, so scroll to that row rather than trusting the banner. GoTo also lists GoTo StatusPage itself as a component, which is a useful reminder that the page reporting an incident is a service too.

Can I still buy or add seats during an outage?

Not necessarily. Purchase and Subscription Operations is its own component on status.goto.com, and GoTo schedules maintenance against it separately from the products. Its own maintenance notices state that during those windows customers cannot purchase new subscriptions, modify existing ones or add seats, while all GoTo products keep running normally throughout.

Is it GoTo or my own network?

Compare scope. Remote support and conferencing both need outbound connections that corporate firewalls sometimes block, and that produces connection failures at one site while everyone else works normally. A GoTo incident appears on status.goto.com against a named component. If the page is clear and only your office is affected, examine the network path before the vendor.

Does an outage affect recordings I already made?

Recordings already stored are not the same thing as the live service, so an incident affecting meetings does not by itself remove them. What an incident can prevent is a recording still being processed from becoming available. Check the component for the meeting product you use, and look for the recording again once the incident has been resolved.

How we measure this

We request GoTo's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where GoTo publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of GoTo itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.

Get alerted when GoTo goes down

We check GoTo every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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