Is Gorgias Down?
Reachable from all 8 checked regions
Average response time: 153ms
Last checked · checks run every 6 hours
Official status page: https://status.gorgias.com
Gorgias uptime
Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 29 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.
30-day history
17-day clean streakReachability by region
Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.
What Gorgias does
Gorgias is a helpdesk built for online stores, pulling customer conversations from email, chat, SMS and social into one queue alongside order data from the shop platform. Its status page is unusually granular, reporting the Shopify, Stripe, ReCharge, Yotpo and Aircall integrations separately from the helpdesk itself, and listing regional helpdesk clusters across the US, Europe and Australia.
What an outage looks like
Tickets stop arriving from one channel while others keep flowing, since Email, Live Chat, SMS, WhatsApp, Instagram and Facebook Messenger are separate components. Order and subscription details fail to load inside a ticket when the Shopify or ReCharge integration is affected, leaving the conversation without the context agents rely on. Duplicate tickets and unexpected reopenings can follow a channel incident.
What to do about it
Read status.gorgias.com by component, not by banner: find your channel, your integration and your regional helpdesk cluster, since a cluster incident affects only the accounts hosted on it. Wait before merging or closing duplicates created during a channel incident, because the queue often settles once processing resumes. The Help Center and Web App are listed separately from ticket handling.
Is it down for everyone, or just you?
If this page says Gorgias is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 18 cities across three regions to find out where it breaks.
Related services
Gorgias outage FAQ
Is Gorgias down or is it just one channel?
Why can I see the ticket but not the customer's order?
What are the regional helpdesk clusters on the status page?
Why did duplicate tickets appear after an incident?
How we measure this
- We request Gorgias's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where Gorgias publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.
Get alerted when Gorgias goes down
This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 18 cities across three regions, and tell you the moment something breaks.
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