- Service Status
- /
- Gladly

Is Gladly Down?
- Gladly's status page
- Operational · no open incidents
- FlareWarden checks
- Website reachable · 8 of 8 regions · 318 ms
Right now
The verdict is the worse of these two. How we decide
Gladly's status page
gladly.statuspage.io · read · checked every 3 minutes
| Component | Status |
|---|---|
| Gladly Team Solution | Operational |
| Gladly Structured Threads Solution (Legacy) | Operational |
| Admin | Operational |
| APIs, Webhooks and Integrations | Operational |
| Channel - Chat (Glad App) | Operational |
| Channel - Email | Operational |
| Channel - Facebook Messenger | Operational |
| Channel - Instagram | Operational |
| Channel - SMS | Operational |
| Channel - Voice | Operational |
| Channel - WhatsApp | Operational |
| Login | Operational |
6 more, all operational · show all 18
| Component | Status |
|---|---|
| Gladly Team Solution | Operational |
| Gladly Structured Threads Solution (Legacy) | Operational |
| Admin | Operational |
| APIs, Webhooks and Integrations | Operational |
| Channel - Chat (Glad App) | Operational |
| Channel - Email | Operational |
| Channel - Facebook Messenger | Operational |
| Channel - Instagram | Operational |
| Channel - SMS | Operational |
| Channel - Voice | Operational |
| Channel - WhatsApp | Operational |
| Login | Operational |
| Payments | Operational |
| Reporting | Operational |
| Routing, Prioritization and Workflow | Operational |
| Search | Operational |
| Tasks | Operational |
| Gladly AI Solution | Operational |
FlareWarden checks
gladly.ai from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours
- Regions up
- 8 of 8
- Response
- 318 ms
- Checked
By region
- Ashburn reachable, 369 ms
- Chicago reachable, 297 ms
- Johannesburg reachable, 697 ms
- London reachable, 363 ms
- Los Angeles reachable, 221 ms
- San Jose reachable, 239 ms
- Singapore reachable, 252 ms
- Tokyo reachable, 112 ms
Timing by region
| Region | DNS | TCP | TLS | TTFB |
|---|---|---|---|---|
| Ashburn | 282 ms | 1 ms | 10 ms | 342 ms |
| Chicago | 196 ms | 1 ms | 27 ms | 275 ms |
| Johannesburg | 209 ms | 0 ms | 66 ms | 637 ms |
| London | 287 ms | 2 ms | 11 ms | 349 ms |
| Los Angeles | 120 ms | 2 ms | 25 ms | 204 ms |
| San Jose | 172 ms | 1 ms | 8 ms | 229 ms |
| Singapore | 189 ms | 1 ms | 7 ms | 240 ms |
| Tokyo | 20 ms | 2 ms | 8 ms | 84 ms |
History
Incidents Gladly reported
Since Oct 22, 2 days · from gladly.statuspage.io
- Incidents
- 1
- Major or critical
- 0
- Median to resolve
- 1h 10m
- lasted 1h 10m
Gladly website availability
Measured by FlareWarden · gladly.ai
- Last 7 days
- 100%
- Last 30 days
- 100%
- Last 90 days
- 100%
- Avg response, 30 days
- 278ms
Last 30 days
63-day clean streakMeasured by FlareWarden's own checks of gladly.ai from multiple regions every 6 hours. Gladly's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 63 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.
What Gladly does
Gladly is a customer service platform built around the customer rather than the ticket, giving agents one timeline per person across voice, email, SMS, chat, WhatsApp, Instagram and Facebook Messenger. Consumer brands use it as the system their support team works in all day, so an outage stops the contact center rather than degrading a side feature.
What an outage looks like
Agents cannot sign in, or sign in and find conversations missing because search or routing is affected. One channel commonly fails while others keep working: voice drops while email and SMS continue, or Instagram and WhatsApp stall while the Glad App chat widget on the brand's own site is fine. Reporting and Tasks fail independently of the channels.
What to do about it
Gladly's own guidance is channel-specific: switch voice to a voicemail-only IVR or move customers to another channel, mark chat closed with an alternative contact route on display, and let SMS and email wait, since they are asynchronous. Subscribe to gladly.statuspage.io for updates, and use Gladly's support form if the incident is what is stopping you signing in.
Is it down for everyone, or just you?
If this page says Gladly is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.
Related services
Gladly outage FAQ
Which Gladly channel is affected?
Do customer messages arrive after the outage clears?
How do I contact Gladly support if I cannot log in?
Is Gladly AI affected separately from the rest?
How we measure this
- We request Gladly's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where Gladly publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Gladly itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.
Get alerted when Gladly goes down
We check Gladly every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.
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