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Is Gladly Down?

No — Gladly is up
Gladly's status page
Operational · no open incidents
FlareWarden checks
Website reachable · 8 of 8 regions · 318 ms

Right now

The verdict is the worse of these two. How we decide

Gladly's status page

gladly.statuspage.io · read · checked every 3 minutes

Operational
Gladly's components, as its status page reports them
ComponentStatus
Gladly Team SolutionOperational
Gladly Structured Threads Solution (Legacy)Operational
AdminOperational
APIs, Webhooks and IntegrationsOperational
Channel - Chat (Glad App)Operational
Channel - EmailOperational
Channel - Facebook MessengerOperational
Channel - InstagramOperational
Channel - SMSOperational
Channel - VoiceOperational
Channel - WhatsAppOperational
LoginOperational
6 more, all operational · show all 18
All of Gladly's components
ComponentStatus
Gladly Team SolutionOperational
Gladly Structured Threads Solution (Legacy)Operational
AdminOperational
APIs, Webhooks and IntegrationsOperational
Channel - Chat (Glad App)Operational
Channel - EmailOperational
Channel - Facebook MessengerOperational
Channel - InstagramOperational
Channel - SMSOperational
Channel - VoiceOperational
Channel - WhatsAppOperational
LoginOperational
PaymentsOperational
ReportingOperational
Routing, Prioritization and WorkflowOperational
SearchOperational
TasksOperational
Gladly AI SolutionOperational

FlareWarden checks

gladly.ai from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours

Reachable
Regions up
8 of 8
Response
318 ms
Checked

By region

  • Ashburn reachable, 369 ms
  • Chicago reachable, 297 ms
  • Johannesburg reachable, 697 ms
  • London reachable, 363 ms
  • Los Angeles reachable, 221 ms
  • San Jose reachable, 239 ms
  • Singapore reachable, 252 ms
  • Tokyo reachable, 112 ms
Timing by region
Connection timing for each region that loaded the page
RegionDNSTCPTLSTTFB
Ashburn282 ms1 ms10 ms342 ms
Chicago196 ms1 ms27 ms275 ms
Johannesburg209 ms0 ms66 ms637 ms
London287 ms2 ms11 ms349 ms
Los Angeles120 ms2 ms25 ms204 ms
San Jose172 ms1 ms8 ms229 ms
Singapore189 ms1 ms7 ms240 ms
Tokyo20 ms2 ms8 ms84 ms
We check that gladly.ai loads, not every feature behind it. Test it yourself

History

Incidents Gladly reported

Since Oct 22, 2 days · from gladly.statuspage.io

Incidents
1
Major or critical
0
Median to resolve
1h 10m
  1. lasted 1h 10m

Gladly website availability

Measured by FlareWarden · gladly.ai

Last 7 days
100%
Last 30 days
100%
Last 90 days
100%
Avg response, 30 days
278ms

Last 30 days

63-day clean streak
Sep 24: 100.00% uptime, 32 checks
Sep 25: 100.00% uptime, 32 checks
Sep 26: 100.00% uptime, 32 checks
Sep 27: 100.00% uptime, 31 checks
Sep 28: 100.00% uptime, 32 checks
Sep 29: 100.00% uptime, 31 checks
Sep 30: 100.00% uptime, 28 checks
Oct 1: 100.00% uptime, 29 checks
Oct 2: 100.00% uptime, 32 checks
Oct 3: 100.00% uptime, 32 checks
Oct 4: 100.00% uptime, 32 checks
Oct 5: 100.00% uptime, 32 checks
Oct 6: 100.00% uptime, 32 checks
Oct 7: 100.00% uptime, 32 checks
Oct 8: 100.00% uptime, 32 checks
Oct 9: 100.00% uptime, 32 checks
Oct 10: 100.00% uptime, 32 checks
Oct 11: 100.00% uptime, 32 checks
Oct 12: 100.00% uptime, 32 checks
Oct 13: 100.00% uptime, 32 checks
Oct 14: 100.00% uptime, 32 checks
Oct 15: 100.00% uptime, 32 checks
Oct 16: 100.00% uptime, 31 checks
Oct 17: 100.00% uptime, 32 checks
Oct 18: 100.00% uptime, 32 checks
Oct 19: 100.00% uptime, 32 checks
Oct 20: 100.00% uptime, 32 checks
Oct 21: 100.00% uptime, 32 checks
Oct 22: 100.00% uptime, 32 checks
Oct 23: 100.00% uptime, 32 checks
Sep 24 Today
No downtime Partial Downtime Not measurable No data

Measured by FlareWarden's own checks of gladly.ai from multiple regions every 6 hours. Gladly's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 63 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

What Gladly does

Gladly is a customer service platform built around the customer rather than the ticket, giving agents one timeline per person across voice, email, SMS, chat, WhatsApp, Instagram and Facebook Messenger. Consumer brands use it as the system their support team works in all day, so an outage stops the contact center rather than degrading a side feature.

What an outage looks like

Agents cannot sign in, or sign in and find conversations missing because search or routing is affected. One channel commonly fails while others keep working: voice drops while email and SMS continue, or Instagram and WhatsApp stall while the Glad App chat widget on the brand's own site is fine. Reporting and Tasks fail independently of the channels.

What to do about it

Gladly's own guidance is channel-specific: switch voice to a voicemail-only IVR or move customers to another channel, mark chat closed with an alternative contact route on display, and let SMS and email wait, since they are asynchronous. Subscribe to gladly.statuspage.io for updates, and use Gladly's support form if the incident is what is stopping you signing in.

Is it down for everyone, or just you?

If this page says Gladly is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

Gladly outage FAQ

Which Gladly channel is affected?
Check the rows individually. Gladly tracks Channel - Voice, Email, SMS, Chat (Glad App), WhatsApp, Instagram and Facebook Messenger as separate components, and incidents regularly hit one without the others. Login, Search, Reporting, Tasks and Routing are tracked apart again, so agents being unable to work does not necessarily mean any channel is down.
Do customer messages arrive after the outage clears?
For the asynchronous channels, usually yes, which is why Gladly advises letting SMS and email wait rather than acting. Voice and live chat are different: a call that could not connect and a chat that was never opened do not queue anywhere. That is the reasoning behind switching voice to a voicemail-only IVR, which turns a lost call into a message.
How do I contact Gladly support if I cannot log in?
Gladly publishes a support form for exactly this case, so being locked out by the incident does not leave you without a route. Its documented advice is also to subscribe to the status page in advance, because during an incident the fastest confirmation that the problem is platform-wide comes from there rather than from a support reply.
Is Gladly AI affected separately from the rest?
Yes. Gladly AI Solution is its own component, listed alongside Gladly Team Solution and the legacy Structured Threads Solution. An AI-side incident affects automated replies and assistance while human agents keep working normally, and the reverse also happens. Check which of the three solution rows is affected before assuming the whole platform is out.

How we measure this

  • We request Gladly's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
  • A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
  • A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
  • Response times average only the regions that actually served the page, so a timeout never inflates the number.
  • Where Gladly publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Gladly itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.

Get alerted when Gladly goes down

We check Gladly every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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