Is Dropbox Sign Down?
- Dropbox Sign's status page
- Operational · no open incidents
- FlareWarden checks
- Website reachable · 8 of 8 regions · 214 ms
Right now
The verdict is the worse of these two. How we decide
Dropbox Sign's status page
status.hellosign.com · read · checked every 3 minutes
| Component | Status |
|---|---|
| Send signature requests | Operational |
| Finished document delivery | Operational |
| Receive faxes | Operational |
| Document signing through Dropbox Sign and Fax | Operational |
| Fax sending through Dropbox Fax | Operational |
| Embedded signing through Dropbox Sign | Operational |
| API callbacks from Dropbox Sign | Operational |
| Salesforce | Operational |
| HubSpot | Operational |
FlareWarden checks
sign.dropbox.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours
- Regions up
- 8 of 8
- Response
- 214 ms
- Checked
By region
- Ashburn reachable, 140 ms
- Frankfurt reachable, 110 ms
- Johannesburg reachable, 708 ms
- London reachable, 94 ms
- Los Angeles reachable, 105 ms
- Newark reachable, 193 ms
- São Paulo reachable, 191 ms
- Tokyo reachable, 177 ms
Timing by region
| Region | DNS | TCP | TLS | TTFB |
|---|---|---|---|---|
| Ashburn | 90 ms | 1 ms | 3 ms | 137 ms |
| Frankfurt | 69 ms | 2 ms | 4 ms | 105 ms |
| Johannesburg | 249 ms | 18 ms | 21 ms | 662 ms |
| London | 40 ms | 2 ms | 4 ms | 87 ms |
| Los Angeles | 41 ms | 2 ms | 4 ms | 98 ms |
| Newark | 104 ms | 3 ms | 7 ms | 183 ms |
| São Paulo | 52 ms | 11 ms | 12 ms | 170 ms |
| Tokyo | 92 ms | 2 ms | 4 ms | 172 ms |
History
Incidents Dropbox Sign reported
Since Nov 1, 5 days · from status.hellosign.com
- Incidents
- 0
- Major or critical
- 0
- Median to resolve
- —
No incidents reported in this window.
Dropbox Sign website availability
Measured by FlareWarden · sign.dropbox.com
- Last 7 days
- 100%
- Last 30 days
- —
- Last 90 days
- —
- Avg response, 30 days
- —
Last 30 days
5-day clean streakMeasured by FlareWarden's own checks of sign.dropbox.com from multiple regions every 6 hours. Dropbox Sign's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 5 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.
What Dropbox Sign does
Dropbox Sign, formerly HelloSign, is Dropbox's electronic signature service. Businesses use it to send contracts and forms for signature, embed signing in their own apps through its API, and send and receive faxes through Dropbox Fax. It connects to Salesforce and HubSpot, so a signature request can start from a CRM record and the finished document is delivered back.
What an outage looks like
Uploading a document fails or hangs, so a signature request cannot be sent (August 31 and March 2, 2026). The Sign in with Dropbox button can fail on the Sign website (June 18), signing emails can arrive late (January 14), and the Salesforce integration can stop working (August 21). On January 2, 2026 sending, signing, API callbacks and both CRM integrations were down for about three hours.
What to do about it
Check status.hellosign.com, Dropbox Sign's status page, which lists sending, signing, embedded signing, API callbacks, finished document delivery, faxing and the Salesforce and HubSpot integrations separately. During the August 2026 Salesforce incident, Dropbox Sign suggested reconnecting the integration. If uploads fail, wait for the incident to clear and retry rather than sending the same request several times.
Is it down for everyone, or just you?
If this page says Dropbox Sign is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.
Related services
Dropbox Sign outage FAQ
Is Dropbox Sign down or is it just me?
Why is the Dropbox Sign status page on hellosign.com?
Does a Dropbox Sign outage affect Salesforce or HubSpot?
Does an AWS outage affect Dropbox Sign?
How we measure this
- We request Dropbox Sign's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where Dropbox Sign publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of Dropbox Sign itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. We check the feed every 3 minutes and read it again within minutes of any change to its incidents or components; a reading counts for 45 minutes after the last check that found nothing changed. The availability figures above are our measurement alone.
Get alerted when Dropbox Sign goes down
We check Dropbox Sign every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.
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