Is DocuSign Down?

No — DocuSign is up

Reachable from all 8 checked regions

Average response time: 186ms

Last checked just now · checks run every 6 hours

Official status page: https://status.docusign.com

DocuSign uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

210ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 22 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

22-day clean streak

Jul 20 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

ams

187ms

DNS 0ms TCP 1ms TLS 18ms TTFB 144ms

arn

273ms

DNS 0ms TCP 0ms TLS 43ms TTFB 149ms

bom

149ms

DNS 4ms TCP 6ms TLS 6ms TTFB 132ms

cdg

166ms

DNS 0ms TCP 0ms TLS 21ms TTFB 116ms

dfw

283ms

DNS 0ms TCP 25ms TLS 26ms TTFB 133ms

ewr

162ms

DNS 0ms TCP 1ms TLS 15ms TTFB 124ms

sjc

112ms

DNS 0ms TCP 1ms TLS 4ms TTFB 96ms

syd

119ms

DNS 0ms TCP 1ms TLS 5ms TTFB 107ms

yyz

150ms

DNS 0ms TCP 0ms TLS 17ms TTFB 104ms

What DocuSign does

DocuSign is an electronic signature platform used to send, sign and store agreements, with contract lifecycle management and notary products alongside it. Deals, offers and onboarding paperwork gate on a signature, so an outage does not merely delay a document: it stops transactions that both sides consider complete once signed.

What an outage looks like

Signing links sent to recipients fail to open, which is the symptom that reaches customers first. Envelopes will not send, or send without notification emails arriving. The signing ceremony may load and then error on submit, leaving both parties unsure whether the signature registered. API integrations that generate envelopes from a CRM return errors and stall the workflow behind them.

What to do about it

Check status.docusign.com and find your instance: DocuSign reports eSignature per regional site (NA, EU, AU, CA and numbered instances) rather than globally, and your account lives on one of them. Completed envelopes are stored and are not at risk. Avoid resending an envelope that may have delivered, because the recipient then holds two documents and can sign the wrong one.

Is it down for everyone, or just you?

If this page says DocuSign is up but it is not loading for you, the problem is between you and them. Run a check against any URL from all 18 regions to find out where it breaks.

Test it yourself

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DocuSign outage FAQ

Is DocuSign down or is my envelope link expired?

Signing links expire by design after a period the sender sets, and an expired link gives a message saying so rather than a generic failure. An outage produces timeouts or error pages instead. Check status.docusign.com and match your account's instance. If the service is healthy, resend the envelope rather than troubleshooting the link.

Is a signature lost if DocuSign goes down mid-signing?

A signature DocuSign recorded and confirmed is stored and appears in the completed envelope. One submitted while the service was failing may not have registered, and the safe move is to check the envelope status once the incident clears rather than signing again. Signing twice does not corrupt anything, but it does complicate the certificate of completion.

Why does DocuSign report status by instance?

DocuSign runs eSignature across many regional sites, and an incident usually affects one rather than all. Your account is tied to a specific instance, identifiable from the URL you log in at. Reading the wrong instance is the most common way to conclude wrongly that DocuSign is fine, or that it is broken, when the opposite is true.

Do recipients get notified if the outage delayed their envelope?

Notification email is part of the same platform, so during an incident the email may not send even though the envelope exists. Recipients then have no idea anything is waiting. Once the service recovers, check whether the envelope shows as delivered, and follow up directly if a deadline is close rather than trusting the original notification.

Does a DocuSign outage affect signed agreements already stored?

Stored agreements are not altered by an incident, but they may be unreachable while it lasts, since retrieving them uses the same service. If you need a signed copy during an outage, the completion email sent at signing normally carries the document as an attachment, which is the fastest route to a copy without waiting.

How we measure this

We request DocuSign's public endpoint every 6 hours from Fly.io regions across six continents — 8 of them answered the most recent check.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where DocuSign publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

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