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Is DocuSign Down?

No — DocuSign is up

Reachable from all 8 checked regions

Average response time: 173ms

Last checked · checks run every 6 hours

Official status page: https://status.docusign.com

DocuSign uptime

100%
Last 7 days
100%
Last 30 days
100%
Last 90 days
194ms
Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 1 day measured so far. A dash means we have no measurement for that window.

30-day history

Jun 29: no data
Jun 30: no data
Jul 1: no data
Jul 2: no data
Jul 3: no data
Jul 4: no data
Jul 5: no data
Jul 6: no data
Jul 7: no data
Jul 8: no data
Jul 9: no data
Jul 10: no data
Jul 11: no data
Jul 12: no data
Jul 13: no data
Jul 14: no data
Jul 15: no data
Jul 16: no data
Jul 17: no data
Jul 18: no data
Jul 19: no data
Jul 20: no data
Jul 21: no data
Jul 22: no data
Jul 23: no data
Jul 24: no data
Jul 25: no data
Jul 26: no data
Jul 27: no data
Jul 28: 100.00% uptime, 16 checks
Jun 29 Today
No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

cdg
122ms
DNS 1ms TCP 9ms TLS 10ms TTFB 67ms
dfw
313ms
DNS 0ms TCP 27ms TLS 28ms TTFB 124ms
ewr
106ms
DNS 0ms TCP 7ms TLS 8ms TTFB 60ms
fra
137ms
DNS 0ms TCP 3ms TLS 3ms TTFB 115ms
gru
146ms
DNS 0ms TCP 1ms TLS 3ms TTFB 125ms
iad
80ms
DNS 0ms TCP 3ms TLS 5ms TTFB 57ms
jnb
345ms
DNS 0ms TCP 23ms TLS 25ms TTFB 201ms
lax
186ms
DNS 0ms TCP 8ms TLS 10ms TTFB 126ms
lhr
71ms
DNS 0ms TCP 4ms TLS 4ms TTFB 52ms

What DocuSign does

DocuSign is an electronic signature platform used to send, sign and store agreements, with contract lifecycle management and notary products alongside it. Deals, offers and onboarding paperwork gate on a signature, so an outage does not merely delay a document: it stops transactions that both sides consider complete once signed.

What an outage looks like

Signing links sent to recipients fail to open, which is the symptom that reaches customers first. Envelopes will not send, or send without notification emails arriving. The signing ceremony may load and then error on submit, leaving both parties unsure whether the signature registered. API integrations that generate envelopes from a CRM return errors and stall the workflow behind them.

What to do about it

Check status.docusign.com and find your instance: DocuSign reports eSignature per regional site (NA, EU, AU, CA and numbered instances) rather than globally, and your account lives on one of them. Completed envelopes are stored and are not at risk. Avoid resending an envelope that may have delivered, because the recipient then holds two documents and can sign the wrong one.

Is it down for everyone, or just you?

If this page says DocuSign is up but it is not loading for you, the problem is between you and them. Run a check against any URL from all 18 regions to find out where it breaks.

Test it yourself

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DocuSign outage FAQ

Is DocuSign down or is my envelope link expired?
Signing links expire by design after a period the sender sets, and an expired link gives a message saying so rather than a generic failure. An outage produces timeouts or error pages instead. Check status.docusign.com and match your account's instance. If the service is healthy, resend the envelope rather than troubleshooting the link.
Is a signature lost if DocuSign goes down mid-signing?
A signature DocuSign recorded and confirmed is stored and appears in the completed envelope. One submitted while the service was failing may not have registered, and the safe move is to check the envelope status once the incident clears rather than signing again. Signing twice does not corrupt anything, but it does complicate the certificate of completion.
Why does DocuSign report status by instance?
DocuSign runs eSignature across many regional sites, and an incident usually affects one rather than all. Your account is tied to a specific instance, identifiable from the URL you log in at. Reading the wrong instance is the most common way to conclude wrongly that DocuSign is fine, or that it is broken, when the opposite is true.
Do recipients get notified if the outage delayed their envelope?
Notification email is part of the same platform, so during an incident the email may not send even though the envelope exists. Recipients then have no idea anything is waiting. Once the service recovers, check whether the envelope shows as delivered, and follow up directly if a deadline is close rather than trusting the original notification.
Does a DocuSign outage affect signed agreements already stored?
Stored agreements are not altered by an incident, but they may be unreachable while it lasts, since retrieving them uses the same service. If you need a signed copy during an outage, the completion email sent at signing normally carries the document as an attachment, which is the fastest route to a copy without waiting.

How we measure this

  • We request DocuSign's public endpoint every 6 hours from Fly.io regions across six continents — 8 of them answered the most recent check.
  • A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
  • A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
  • Response times average only the regions that actually served the page, so a timeout never inflates the number.
  • Where DocuSign publishes an official status feed we read it too, and let it override us in both directions.

Get alerted when DocuSign goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from the same 18 regions, and tell you the moment something breaks.

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