Is DocuSign Down?

No — DocuSign is up

Reachable from all 7 checked regions

Average response time: 342ms

Last checked 2 hours ago · checks run every 6 hours

Official status page: https://status.docusign.com

DocuSign uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

216ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 55 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

55-day clean streak

Aug 22 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

bom

331ms

DNS 204ms TCP 1ms TLS 5ms TTFB 310ms

cdg

248ms

DNS 75ms TCP 9ms TLS 21ms TTFB 195ms

dfw

560ms

DNS 280ms TCP 0ms TLS 49ms TTFB 417ms

ewr

297ms

DNS 132ms TCP 1ms TLS 15ms TTFB 255ms

fra

143ms

DNS 41ms TCP 1ms TLS 7ms TTFB 123ms

gru

652ms

DNS 516ms TCP 2ms TLS 5ms TTFB 631ms

iad

166ms

DNS 72ms TCP 1ms TLS 8ms TTFB 135ms

What DocuSign does

DocuSign is an electronic signature platform used to send, sign and store agreements, with contract lifecycle management and notary products alongside it. Deals, offers and onboarding paperwork gate on a signature, so an outage does not merely delay a document: it stops transactions that both sides consider complete once signed.

What an outage looks like

Signing links sent to recipients fail to open, which is the symptom that reaches customers first. Envelopes will not send, or send without notification emails arriving. The signing ceremony may load and then error on submit, leaving both parties unsure whether the signature registered. API integrations that generate envelopes from a CRM return errors and stall the workflow behind them.

What to do about it

Check status.docusign.com and find your instance: DocuSign reports eSignature per regional site (NA, EU, AU, CA and numbered instances) rather than globally, and your account lives on one of them. Completed envelopes are stored and are not at risk. Avoid resending an envelope that may have delivered, because the recipient then holds two documents and can sign the wrong one.

Is it down for everyone, or just you?

If this page says DocuSign is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 18 cities across three regions to find out where it breaks.

Test it yourself

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DocuSign outage FAQ

Is DocuSign down or is my envelope link expired?

Signing links expire by design after a period the sender sets, and an expired link gives a message saying so rather than a generic failure. An outage produces timeouts or error pages instead. Check status.docusign.com and match your account's instance. If the service is healthy, resend the envelope rather than troubleshooting the link.

Is a signature lost if DocuSign goes down mid-signing?

A signature DocuSign recorded and confirmed is stored and appears in the completed envelope. One submitted while the service was failing may not have registered, and the safe move is to check the envelope status once the incident clears rather than signing again. Signing twice does not corrupt anything, but it does complicate the certificate of completion.

Why does DocuSign report status by instance?

DocuSign runs eSignature across many regional sites, and an incident usually affects one rather than all. Your account is tied to a specific instance, identifiable from the URL you log in at. Reading the wrong instance is the most common way to conclude wrongly that DocuSign is fine, or that it is broken, when the opposite is true.

Do recipients get notified if the outage delayed their envelope?

Notification email is part of the same platform, so during an incident the email may not send even though the envelope exists. Recipients then have no idea anything is waiting. Once the service recovers, check whether the envelope shows as delivered, and follow up directly if a deadline is close rather than trusting the original notification.

Does a DocuSign outage affect signed agreements already stored?

Stored agreements are not altered by an incident, but they may be unreachable while it lasts, since retrieving them uses the same service. If you need a signed copy during an outage, the completion email sent at signing normally carries the document as an attachment, which is the fastest route to a copy without waiting.

How we measure this

We request DocuSign's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 7 of them.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where DocuSign publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when DocuSign goes down

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