Is DocuSign Down?

No — DocuSign is up

DocuSign's status page: Operational · read 66 days ago, too long ago to count
FlareWarden checks: Website reachable · 8 of 8 regions · 625 ms

Right now

The verdict is the worse of these two. How we decide

DocuSign's status page

status.docusign.com · read 65 days ago · too long ago to set the verdict

Operational

no open incidents and no component reported in trouble.

Open their status page

FlareWarden checks

docusign.com from 8 regions · when you open this page (at most every 30 minutes), otherwise every 6 hours

Reachable

Regions up: 8 of 8
Response: 625 ms
Checked: 45 minutes ago

By region

Ashburn reachable, 209 ms
Chicago reachable, 281 ms
Frankfurt reachable, 166 ms
Johannesburg reachable, 2402 ms
London reachable, 367 ms
Los Angeles reachable, 346 ms
São Paulo reachable, 599 ms
Tokyo reachable, 635 ms

Timing by region

Connection timing for each region that loaded the page
Region	DNS	TCP	TLS	TTFB
Ashburn	124 ms	1 ms	5 ms	176 ms
Chicago	88 ms	18 ms	20 ms	222 ms
Frankfurt	41 ms	1 ms	6 ms	136 ms
Johannesburg	1006 ms	1 ms	73 ms	2185 ms
London	247 ms	3 ms	9 ms	321 ms
Los Angeles	192 ms	2 ms	21 ms	289 ms
São Paulo	448 ms	2 ms	11 ms	584 ms
Tokyo	481 ms	1 ms	6 ms	606 ms

We check that docusign.com loads, not every feature behind it. Test it yourself

History

Incidents DocuSign reported

from status.docusign.com

We don't have DocuSign's incident history yet.

DocuSign website availability

Measured by FlareWarden · docusign.com

Last 7 days: 100%
Last 30 days: 100%
Last 90 days: 100%
Avg response, 30 days: 466ms

Last 30 days

91-day clean streak

Oct 7 Today

No downtime Partial Downtime Not measurable No data

Measured by FlareWarden's own checks of docusign.com from multiple regions every 6 hours. DocuSign's status page sets the verdict above when it reports trouble, but never these figures. Percentages count only checks that returned an availability answer — 90 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

What DocuSign does

DocuSign is an electronic signature platform used to send, sign and store agreements, with contract lifecycle management and notary products alongside it. Deals, offers and onboarding paperwork gate on a signature, so an outage does not merely delay a document: it stops transactions that both sides consider complete once signed.

What an outage looks like

Signing links sent to recipients fail to open, which is the symptom that reaches customers first. Envelopes will not send, or send without notification emails arriving. The signing ceremony may load and then error on submit, leaving both parties unsure whether the signature registered. API integrations that generate envelopes from a CRM return errors and stall the workflow behind them.

What to do about it

Check status.docusign.com and find your instance: DocuSign reports eSignature per regional site (NA, EU, AU, CA and numbered instances) rather than globally, and your account lives on one of them. Completed envelopes are stored and are not at risk. Avoid resending an envelope that may have delivered, because the recipient then holds two documents and can sign the wrong one.

Is it down for everyone, or just you?

If this page says DocuSign is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

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DocuSign outage FAQ

Is DocuSign down or is my envelope link expired?

Signing links expire by design after a period the sender sets, and an expired link gives a message saying so rather than a generic failure. An outage produces timeouts or error pages instead. Check status.docusign.com and match your account's instance. If the service is healthy, resend the envelope rather than troubleshooting the link.

Is a signature lost if DocuSign goes down mid-signing?

A signature DocuSign recorded and confirmed is stored and appears in the completed envelope. One submitted while the service was failing may not have registered, and the safe move is to check the envelope status once the incident clears rather than signing again. Signing twice does not corrupt anything, but it does complicate the certificate of completion.

Why does DocuSign report status by instance?

DocuSign runs eSignature across many regional sites, and an incident usually affects one rather than all. Your account is tied to a specific instance, identifiable from the URL you log in at. Reading the wrong instance is the most common way to conclude wrongly that DocuSign is fine, or that it is broken, when the opposite is true.

Do recipients get notified if the outage delayed their envelope?

Notification email is part of the same platform, so during an incident the email may not send even though the envelope exists. Recipients then have no idea anything is waiting. Once the service recovers, check whether the envelope shows as delivered, and follow up directly if a deadline is close rather than trusting the original notification.

Does a DocuSign outage affect signed agreements already stored?

Stored agreements are not altered by an incident, but they may be unreachable while it lasts, since retrieving them uses the same service. If you need a signed copy during an outage, the completion email sent at signing normally carries the document as an attachment, which is the fastest route to a copy without waiting.

How we measure this

We request DocuSign's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them. When you open this page and our last check is more than 30 minutes old, we check again on the spot; those checks update the verdict, never the availability figures.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. Our checks only change their verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where DocuSign publishes an official status feed we read it too, and the verdict is the worse of what it reports and what our checks see: a major outage of DocuSign itself is Down, trouble with one part of it is Degraded, problems at a few of a provider's many locations change nothing, and a security notice that marks nothing down is shown but changes nothing either. A reading counts for 45 minutes; we read the feed again within minutes of any change to its incidents. The availability figures above are our measurement alone.

Get alerted when DocuSign goes down

We check DocuSign every 6 hours, and again when you open this page if that was more than 30 minutes ago. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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