Is Cin7 Down?

No — Cin7 is up

Reachable from all 8 checked regions

Average response time: 278ms

Last checked 16 minutes ago · checks run every 6 hours

Official status page: https://status.cin7.com

Components the vendor reports as affected: Third Party: Lightspeed → Lightspeed Retail (X-Series) → Products Partial Outage

A component listed here does not necessarily mean a full outage — large providers routinely report maintenance on individual locations. It only affects the verdict above when the vendor marks it major or critical and our own checks also saw Cin7 fail from enough regions to rule out probe noise.

Cin7 uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

320ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 21 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

21-day clean streak

Sep 14 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

ams

277ms

DNS 169ms TCP 3ms TLS 14ms TTFB 264ms

lhr

161ms

DNS 98ms TCP 2ms TLS 10ms TTFB 153ms

nrt

300ms

DNS 253ms TCP 1ms TLS 8ms TTFB 293ms

ord

205ms

DNS 152ms TCP 2ms TLS 9ms TTFB 198ms

sin

284ms

DNS 220ms TCP 2ms TLS 10ms TTFB 278ms

sjc

241ms

DNS 191ms TCP 3ms TLS 12ms TTFB 234ms

syd

546ms

DNS 506ms TCP 1ms TLS 9ms TTFB 542ms

yyz

212ms

DNS 105ms TCP 1ms TLS 15ms TTFB 195ms

What Cin7 does

Cin7 is inventory and order management software for businesses that sell physical products across stores, marketplaces and wholesale. It runs as two product lines, Cin7 Core and Cin7 Omni, each with its own warehouse, point of sale, B2B portal and API. It sits between sales channels and accounting, so it holds the stock counts that every channel sells against.

What an outage looks like

The Core or Omni web app loads slowly or times out. Orders from Shopify or other channels stop importing, so stock levels drift from reality. Point of sale terminals cannot sync sales. The B2B portal does not load for wholesale buyers. Accounting sync to Xero stalls. Warehouse staff cannot pick or receive because the WMS screens do not respond.

What to do about it

Check status.cin7.com and find your product line first: Core and Omni are reported as separate rows for the web app, WMS, POS, B2B portal, API and integrations. Upstream rows for Shopify, Xero, SendGrid and Google Cloud show when the cause is a partner. Pause bulk stock adjustments until sync recovers, or counts can be applied twice.

Is it down for everyone, or just you?

If this page says Cin7 is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

Cin7 outage FAQ

Is it Cin7 Core or Cin7 Omni that is down?

They are separate platforms with separate rows, so one can have an incident while the other works. Core runs on its own cloud, listed on the status page as dearsystems.com, and Omni on go.cin7.com. Check the rows for the product you actually use. A colleague on the other product line signing in fine proves nothing about yours.

Will orders from Shopify import after a Cin7 outage?

Usually, once integrations recover, but check rather than assume. The status page tracks third-party integrations and Shopify separately, and an incident on either can stop imports. After recovery, compare order counts in the sales channel against Cin7 for the incident window, and import anything missing before stock is committed elsewhere.

Can I keep selling while Cin7 is down?

Channels keep taking orders, because Shopify and marketplaces run independently. The risk is overselling, since stock levels in those channels stop updating while Cin7 is unreachable. For fast-moving items, consider pausing listings or lowering available quantities during a long incident rather than accepting orders you cannot fill.

Does a Cin7 outage affect my accounting?

It delays it. The status page lists the Xero Accounting API as an upstream row, and invoices and payments that Cin7 posts to accounting wait until the connection is healthy. Nothing already in Xero changes. Avoid closing a period that overlaps the incident until the sync has caught up.

Why is point of sale not syncing?

Core and Omni each have their own Point of Sale row, so check the one for your product. When POS is degraded, sales can still be taken at the counter in some setups but will not reach Cin7 until the sync resumes. Keep receipts for the incident window so you can reconcile stock afterwards.

How we measure this

We request Cin7's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Cin7 publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when Cin7 goes down

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