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Is Blackbaud Down?

No — Blackbaud is up

Reachable from all 8 checked regions

Average response time: 1107ms

Last checked · checks run every 6 hours

Official status page: https://status.blackbaud.com

Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380

minor identified

We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates.

Components the vendor reports as affected: Blackbaud Luminate Online® Degraded Performance Raiser's Edge NXT® Degraded Performance Blackbaud Tuition Management™ Degraded Performance JustGiving® from Blackbaud® Degraded Performance Payment Services Degraded Performance

A component listed here does not necessarily mean a full outage — large providers routinely report maintenance on individual locations. It only affects the verdict above when the vendor marks it major or critical and our own checks also saw Blackbaud fail from enough regions to rule out probe noise.

Blackbaud uptime

100%
Last 7 days
100%
Last 30 days
100%
Last 90 days
906ms
Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 7 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

7-day clean streak
Sep 7: no data
Sep 8: no data
Sep 9: no data
Sep 10: no data
Sep 11: no data
Sep 12: no data
Sep 13: no data
Sep 14: no data
Sep 15: no data
Sep 16: no data
Sep 17: no data
Sep 18: no data
Sep 19: no data
Sep 20: no data
Sep 21: no data
Sep 22: no data
Sep 23: no data
Sep 24: no data
Sep 25: no data
Sep 26: no data
Sep 27: no data
Sep 28: no data
Sep 29: no data
Sep 30: 100.00% uptime, 21 checks
Oct 1: 100.00% uptime, 31 checks
Oct 2: 100.00% uptime, 32 checks
Oct 3: 100.00% uptime, 32 checks
Oct 4: 100.00% uptime, 32 checks
Oct 5: 100.00% uptime, 32 checks
Oct 6: 100.00% uptime, 24 checks
Sep 7 Today
No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

lax
519ms
DNS 38ms TCP 64ms TLS 72ms TTFB 327ms
lhr
708ms
DNS 109ms TCP 82ms TLS 89ms TTFB 458ms
nrt
1844ms
DNS 630ms TCP 169ms TLS 179ms TTFB 1334ms
ord
247ms
DNS 90ms TCP 21ms TLS 26ms TTFB 186ms
sin
2695ms
DNS 1001ms TCP 238ms TLS 245ms TTFB 1980ms
sjc
544ms
DNS 49ms TCP 66ms TLS 74ms TTFB 345ms
syd
1989ms
DNS 555ms TCP 202ms TLS 209ms TTFB 1382ms
yyz
312ms
DNS 49ms TCP 19ms TLS 26ms TTFB 256ms

What Blackbaud does

Blackbaud makes cloud software for nonprofits, schools, foundations and companies. Its products include Raiser's Edge NXT for fundraising and donor management, Luminate Online for online fundraising campaigns, Financial Edge NXT for fund accounting, Altru for arts and cultural ticketing, and student information, learning and enrollment systems for K-12 schools. Many products sign in through Blackbaud ID, and transactions are processed through Blackbaud Merchant Services and Payment Services.

What an outage looks like

Most incidents hit one product: staff get errors signing in or using features, intermittent slowness, or pages that time out. Past incidents show narrower faults: Financial Edge NXT modules unavailable with HTTP Failure Response errors, 504 errors from School API, Luminate Online sites timing out, card transactions failing in Payment Services, and email sent with broken DKIM signatures. A Blackbaud ID fault blocks sign-in to many products at once.

What to do about it

Open status.blackbaud.com and find your product; the page has 76 rows grouped by product line. Planned downtime is posted separately at maintenance.blackbaud.com, often overnight or early on weekend mornings Eastern time, so check it when a product is unavailable at those hours. Subscribe to an incident for email updates. Support chat runs weekdays 8:30 AM to 6 PM ET, and the login-help chat does not require signing in.

Is it down for everyone, or just you?

If this page says Blackbaud is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

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Blackbaud outage FAQ

Is Blackbaud down for everyone or just me?
Usually only one Blackbaud product is affected, not the whole company. The status page lists each product separately, from Raiser's Edge NXT and Altru to Grantmaking and JustGiving, and most recent incidents touched a single row and were resolved within a few hours. This page checks www.blackbaud.com, the company website, so a product can fail while our checks stay green. Check your product's row first.
Why can't I sign in to Raiser's Edge NXT or other Blackbaud products?
A Blackbaud ID problem is the usual cause when several products fail at sign-in together, because Raiser's Edge NXT and many other Blackbaud products sign in through it. Check the Blackbaud ID row on status.blackbaud.com first. Past sign-in incidents have been limited to one sign-in method, such as a social login, so another method may still work. Blackbaud's chat page offers a separate Login Help chat that does not require signing in.
Is it an outage or scheduled maintenance?
Check maintenance.blackbaud.com, because Blackbaud keeps planned work off the status page. Its knowledge base says status.blackbaud.com is for unplanned events and the maintenance page lists planned windows for upgrades and security updates. One notice for an early Sunday window said Blackbaud Checkout, Merchant Services and Payment Services would be unavailable for up to two hours, while forms using the new checkout would stay up.
Does a Blackbaud outage stop online donations?
Only when a payments row or the fundraising product itself is affected. Payment Services and Merchant Services have their own rows on the status page, and recent incidents where some customers could not process transactions were resolved in under an hour. Other failures have been narrower still, such as a Luminate Online checkout fault that hit only some donors, or an Altru fault limited to Diners Club and American Express orders.
How do I get Blackbaud outage alerts?
Subscribe on status.blackbaud.com, which offers email, RSS and webhook updates, or use the Subscribe button on a single incident to follow just that one. Blackbaud's knowledge base recommends bookmarking both the status page and maintenance.blackbaud.com. Incidents are titled Active Issue Alert with the product name and a case number, which helps when you contact support about the same problem.

How we measure this

  • We request Blackbaud's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
  • A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
  • A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
  • Response times average only the regions that actually served the page, so a timeout never inflates the number.
  • Where Blackbaud publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when Blackbaud goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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