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Is Blackbaud Down?

No — Blackbaud is up

Reachable from all 8 checked regions

Average response time: 824ms

Last checked · checks run every 6 hours

Official status page: https://status.blackbaud.com

Active Issue Alert – Blackbaud Luminate Online® - #000697219

minor monitoring

Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 2:00 PM ET.

Components the vendor reports as affected: Blackbaud Luminate Online® Degraded Performance

A component listed here does not necessarily mean a full outage — large providers routinely report maintenance on individual locations. It only affects the verdict above when the vendor marks it major or critical and our own checks also saw Blackbaud fail from enough regions to rule out probe noise.

Blackbaud uptime

100%
Last 7 days
100%
Last 30 days
100%
Last 90 days
851ms
Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 14 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

14-day clean streak
Sep 14: no data
Sep 15: no data
Sep 16: no data
Sep 17: no data
Sep 18: no data
Sep 19: no data
Sep 20: no data
Sep 21: no data
Sep 22: no data
Sep 23: no data
Sep 24: no data
Sep 25: no data
Sep 26: no data
Sep 27: no data
Sep 28: no data
Sep 29: no data
Sep 30: 100.00% uptime, 21 checks
Oct 1: 100.00% uptime, 31 checks
Oct 2: 100.00% uptime, 32 checks
Oct 3: 100.00% uptime, 32 checks
Oct 4: 100.00% uptime, 32 checks
Oct 5: 100.00% uptime, 32 checks
Oct 6: 100.00% uptime, 32 checks
Oct 7: 100.00% uptime, 32 checks
Oct 8: 100.00% uptime, 32 checks
Oct 9: 100.00% uptime, 32 checks
Oct 10: 100.00% uptime, 32 checks
Oct 11: 100.00% uptime, 32 checks
Oct 12: 100.00% uptime, 32 checks
Oct 13: 100.00% uptime, 24 checks
Sep 14 Today
No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

dfw
398ms
DNS 101ms TCP 35ms TLS 46ms TTFB 291ms
ewr
343ms
DNS 23ms TCP 42ms TLS 50ms TTFB 217ms
fra
746ms
DNS 47ms TCP 91ms TLS 99ms TTFB 471ms
gru
1078ms
DNS 186ms TCP 117ms TLS 137ms TTFB 705ms
iad
89ms
DNS 48ms TCP 3ms TLS 9ms TTFB 78ms
jnb
2725ms
DNS 201ms TCP 368ms TLS 375ms TTFB 1636ms
lax
574ms
DNS 109ms TCP 63ms TLS 71ms TTFB 385ms
lhr
645ms
DNS 31ms TCP 82ms TLS 89ms TTFB 400ms

What Blackbaud does

Blackbaud makes cloud software for nonprofits, schools, foundations and companies. Its products include Raiser's Edge NXT for fundraising and donor management, Luminate Online for online fundraising campaigns, Financial Edge NXT for fund accounting, Altru for arts and cultural ticketing, and student information, learning and enrollment systems for K-12 schools. Many products sign in through Blackbaud ID, and transactions are processed through Blackbaud Merchant Services and Payment Services.

What an outage looks like

Most incidents hit one product: staff get errors signing in or using features, intermittent slowness, or pages that time out. Past incidents show narrower faults: Financial Edge NXT modules unavailable with HTTP Failure Response errors, 504 errors from School API, Luminate Online sites timing out, card transactions failing in Payment Services, and email sent with broken DKIM signatures. A Blackbaud ID fault blocks sign-in to many products at once.

What to do about it

Open status.blackbaud.com and find your product; the page has 76 rows grouped by product line. Planned downtime is posted separately at maintenance.blackbaud.com, often overnight or early on weekend mornings Eastern time, so check it when a product is unavailable at those hours. Subscribe to an incident for email updates. Support chat runs weekdays 8:30 AM to 6 PM ET, and the login-help chat does not require signing in.

Is it down for everyone, or just you?

If this page says Blackbaud is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

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Blackbaud outage FAQ

Is Blackbaud down for everyone or just me?
Usually only one Blackbaud product is affected, not the whole company. The status page lists each product separately, from Raiser's Edge NXT and Altru to Grantmaking and JustGiving, and most recent incidents touched a single row and were resolved within a few hours. This page checks www.blackbaud.com, the company website, so a product can fail while our checks stay green. Check your product's row first.
Why can't I sign in to Raiser's Edge NXT or other Blackbaud products?
A Blackbaud ID problem is the usual cause when several products fail at sign-in together, because Raiser's Edge NXT and many other Blackbaud products sign in through it. Check the Blackbaud ID row on status.blackbaud.com first. Past sign-in incidents have been limited to one sign-in method, such as a social login, so another method may still work. Blackbaud's chat page offers a separate Login Help chat that does not require signing in.
Is it an outage or scheduled maintenance?
Check maintenance.blackbaud.com, because Blackbaud keeps planned work off the status page. Its knowledge base says status.blackbaud.com is for unplanned events and the maintenance page lists planned windows for upgrades and security updates. One notice for an early Sunday window said Blackbaud Checkout, Merchant Services and Payment Services would be unavailable for up to two hours, while forms using the new checkout would stay up.
Does a Blackbaud outage stop online donations?
Only when a payments row or the fundraising product itself is affected. Payment Services and Merchant Services have their own rows on the status page, and recent incidents where some customers could not process transactions were resolved in under an hour. Other failures have been narrower still, such as a Luminate Online checkout fault that hit only some donors, or an Altru fault limited to Diners Club and American Express orders.
How do I get Blackbaud outage alerts?
Subscribe on status.blackbaud.com, which offers email, RSS and webhook updates, or use the Subscribe button on a single incident to follow just that one. Blackbaud's knowledge base recommends bookmarking both the status page and maintenance.blackbaud.com. Incidents are titled Active Issue Alert with the product name and a case number, which helps when you contact support about the same problem.

How we measure this

  • We request Blackbaud's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
  • A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
  • A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
  • Response times average only the regions that actually served the page, so a timeout never inflates the number.
  • Where Blackbaud publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when Blackbaud goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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