Is Atera Down?
Reachable from all 8 checked regions
Average response time: 300ms
Last checked · checks run every 6 hours
Official status page: https://status.atera.com
Atera uptime
Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 20 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.
30-day history
20-day clean streakReachability by region
Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.
What Atera does
Atera is remote monitoring and management software with a built-in helpdesk, used by managed service providers and internal IT departments and priced per technician. An agent on each managed device reports device health and handles patching. Tickets and billing live in the same console, and remote sessions open through integrated tools such as Splashtop and AnyDesk. It is where technicians work all day.
What an outage looks like
The Atera console at app.atera.com will not load, logins fail or actions in the console hang. Healthy devices appear offline, or availability alerts fire for machines that are running normally. Tickets and ticket conversations load slowly or not at all. Remote sessions fail to start, which in past incidents traced back to Splashtop rather than Atera. Some incidents have hit only the EU and UK or only US customers.
What to do about it
Check status.atera.com. It groups Main Dashboard, Agents Health and System Alerts under RMM Services, and Helpdesk, Reports, Billing and the End User Customer Portal under PSA Services, with separate rows for the Admin Console, System Schedulers, Remote Control, API and Robin. If only Remote Control is red, check status.splashtop.com and use another remote tool meanwhile. Subscribe to the status page by email, text or Slack.
Is it down for everyone, or just you?
If this page says Atera is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.
Related services
Atera outage FAQ
Why do my Atera agents show offline?
Why won't Atera remote sessions connect?
Is Atera down only in my region?
Is Atera down if a customer site says so?
Is Atera down for everyone or just me?
How we measure this
- We request Atera's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where Atera publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.
Get alerted when Atera goes down
This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.
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