Is Aircall Down?

No — Aircall is up

Reachable from all 6 checked regions

Average response time: 81ms

Last checked 4 hours ago · checks run every 6 hours

Official status page: https://status.aircall.com

Aircall uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

307ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 20 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

20-day clean streak

Aug 12 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

ams

77ms

DNS 0ms TCP 2ms TLS 19ms TTFB 67ms

arn

59ms

DNS 0ms TCP 1ms TLS 11ms TTFB 42ms

bom

54ms

DNS 0ms TCP 1ms TLS 9ms TTFB 45ms

cdg

99ms

DNS 0ms TCP 8ms TLS 15ms TTFB 64ms

dfw

150ms

DNS 0ms TCP 0ms TLS 53ms TTFB 117ms

fra

48ms

DNS 0ms TCP 1ms TLS 8ms TTFB 37ms

What Aircall does

Aircall is a cloud phone system aimed at sales and support teams, offering shared numbers, call routing, an agent workspace on desktop, web and mobile, and integrations that push call activity into a CRM or helpdesk. Smaller companies often use it as their only business phone line, so an outage removes the main way customers reach them.

What an outage looks like

Inbound calls stop arriving while callers hear ringing that nobody answers. Outbound calls fail to place or drop shortly after connecting. The workspace loads but shows agents as unavailable regardless of their actual state. SMS and MMS stop sending or arrive late. CRM integrations stop logging calls, so activity records go missing even for calls that did connect.

What to do about it

status.aircall.com breaks the platform into 50 components across groups for calling, messaging, the workspace apps, authentication, integrations and the AI features, so an SMS problem is visible as distinct from a voice one. Inbound Calls and Outbound Calls report separately, which is worth checking before assuming the whole system is down. If only the Integrations and APIs group is affected, calls still work and only the activity logging is behind.

Is it down for everyone, or just you?

If this page says Aircall is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 18 cities across three regions to find out where it breaks.

Test it yourself

Related services

Aircall outage FAQ

Callers say they cannot reach us but the app looks fine. What is happening?

Check Inbound Calls specifically. Aircall tracks inbound and outbound as separate components, so the workspace can load and let agents place calls while nothing is arriving. A failure on the inbound leg is invisible from inside the app, because it looks like a quiet period rather than an error.

Are missed calls recoverable after an outage?

Calls that never reached Aircall leave no record, so they cannot be returned. Calls that arrived and went to voicemail are kept and will appear once the platform recovers, though possibly late. The practical step during an incident is to publish an alternative contact route, since a caller who cannot get through will not usually try twice.

Do SMS messages send once the outage clears?

Messaging is tracked as its own group with separate inbound and outbound components, and behaves differently from voice. Queued outbound messages generally flush when the platform recovers, which means a message you retyped may go out twice. Check the thread after recovery before sending a replacement.

Why is nothing logging to my CRM even though calls work?

Because the integration path is separate from the call path. Aircall groups Integrations and APIs apart from voice, so webhooks and CRM sync can be degraded while calls connect normally. Activity written during that window may appear late rather than never, so avoid recreating records by hand until the component recovers.

Is it Aircall or my internet connection?

Voice is sensitive to local conditions in a way that other tools are not, so one agent with choppy audio while colleagues are fine points at that connection. Aircall failing for everyone at once, or the workspace itself refusing to load, points at the platform. Check the status page before rebooting equipment.

How we measure this

We request Aircall's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 6 of them.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Aircall publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when Aircall goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 18 cities across three regions, and tell you the moment something breaks.

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