Is Acuity Scheduling Down?

No — Acuity Scheduling is up

Reachable from all 8 checked regions

Average response time: 1029ms

Last checked 1 hour ago · checks run every 6 hours

Official status page: https://status.acuityscheduling.com

Acuity Scheduling uptime

100%

Last 7 days

100%

Last 30 days

100%

Last 90 days

1005ms

Avg response, 30 days

Measured from multiple regions every 6 hours. Percentages count only checks that returned an availability answer — 69 days measured so far. A dash means that window does not yet hold enough measured days to publish a figure.

30-day history

69-day clean streak

Sep 14 Today

No downtime Partial Downtime Not measurable No data

Reachability by region

Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.

arn

1148ms

DNS 23ms TCP 170ms TLS 172ms TTFB 807ms

cdg

941ms

DNS 38ms TCP 134ms TLS 136ms TTFB 673ms

dfw

446ms

DNS 38ms TCP 51ms TLS 52ms TTFB 343ms

ewr

602ms

DNS 109ms TCP 65ms TLS 66ms TTFB 472ms

fra

953ms

DNS 14ms TCP 143ms TLS 144ms TTFB 668ms

gru

1326ms

DNS 162ms TCP 176ms TLS 178ms TTFB 972ms

iad

805ms

DNS 161ms TCP 91ms TLS 92ms TTFB 619ms

jnb

2015ms

DNS 156ms TCP 293ms TLS 294ms TTFB 1428ms

What Acuity Scheduling does

Acuity Scheduling is appointment booking software owned by Squarespace. Clients pick a slot from a booking page, pay if the business requires it, and the appointment lands in the owner's calendar with confirmation and reminder emails handled automatically. Small service businesses, coaches, clinics and salons make up most of its users, and for many of them the booking page is the front door to the business.

What an outage looks like

The booking page fails to load or shows no available times, so clients assume you are fully booked rather than that something is broken. Payment taken at the point of booking fails after a slot has been held. Confirmation and reminder emails stop arriving, and calendar sync stops writing appointments through to Google or Outlook. The admin side can work while the public booking page does not.

What to do about it

Check status.acuityscheduling.com, which reports Acuity as a single component rather than breaking out booking, payments and email, so it confirms an incident without telling you which part failed. Squarespace publishes its own status page, worth reading if your booking page is embedded in a Squarespace site. Do not delete and recreate appointments that look missing until calendar sync has recovered.

Is it down for everyone, or just you?

If this page says Acuity Scheduling is up but it is not loading for you, the problem is between you and them. Run a check against any URL from up to 17 cities across three regions to find out where it breaks.

Test it yourself

Related services

Acuity Scheduling outage FAQ

Clients say they cannot book. Is Acuity down?

Open your own booking page in a private browser window first, because a signed-in admin session can render differently from what a client sees. If it loads for you but not for them, check status.acuityscheduling.com and then whether the link they are using is current. A page that loads but offers no times is more often an availability or calendar setting than an outage.

Will appointments booked during an outage still exist?

Anything that produced a confirmation is booked. The risk runs the other way: a client who reached the payment step, was charged, and never saw a confirmation. Reconcile payments against appointments for the incident window rather than trusting the appointment list alone, and contact anyone holding a charge with no slot before they book again and pay a second time.

Do reminder emails get sent late or not at all?

Reminders due while email delivery was failing are generally missed rather than delayed, while the appointment itself is unaffected. If an incident overlaps a busy day, send your own reminder rather than assuming clients received one. Because the status page covers Acuity as a single component, an email-only failure may not appear there as anything distinct.

Does an Acuity outage affect my Squarespace site?

Not directly. Squarespace owns Acuity but the two report separately, and a website can serve normally while the embedded booking block fails. If the booking section of your page is blank or shows an error while everything around it renders correctly, that points at Acuity rather than at your site. Check both status pages before contacting support about either.

Does calendar sync catch up afterwards?

Usually, but verify rather than assume. Acuity writes appointments through to connected Google, Outlook or iCloud calendars, and a sync failure leaves the booking correct in Acuity and missing from the calendar you actually look at. After an incident, compare the Acuity list against your calendar for the affected days before treating a quiet morning as a free one.

How we measure this

We request Acuity Scheduling's public endpoint every 6 hours from Fly.io regions across six continents — the most recent check ran from 8 of them.
A region counts as down only when it gets no usable HTTP response. A 403 or 429 means the origin answered and refused us, which we report as blocked, never as an outage.
A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
Response times average only the regions that actually served the page, so a timeout never inflates the number.
Where Acuity Scheduling publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it.

Get alerted when Acuity Scheduling goes down

This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from up to 17 cities across three regions, and tell you the moment something breaks.

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