Is 8x8 Down?
When we last reached 8x8 directly, it answered and refused us — origin requires authentication for automated clients. An answer is proof the origin was serving traffic, but it measures our access, not the service, so we publish no percentage.
Last checked · checks run every 6 hours
Official status page: https://status.8x8.com
Why there is no uptime figure on this page
The last time we fetched 8x8's page directly, the origin answered and turned our client away rather than serving the page. That answer tells us the origin was reachable and responding, but it is a response about our automation, not about whether 8x8 works for you.
A percentage built from those checks would measure our own access, so we do not publish one. What this page does show is each region's most recent result and 8x8's own status feed, which you can weigh yourself.
30-day history
Reachability by region
Each region runs its own request from a different part of the world. A service can be up for one continent and down for another, which is usually the first sign of a routing or CDN problem.
A static asset loaded in 794ms. That proves the edge is up, but not that the site works.
A static asset loaded in 963ms. That proves the edge is up, but not that the site works.
A static asset loaded in 871ms. That proves the edge is up, but not that the site works.
A static asset loaded in 621ms. That proves the edge is up, but not that the site works.
A static asset loaded in 367ms. That proves the edge is up, but not that the site works.
A static asset loaded in 1643ms. That proves the edge is up, but not that the site works.
A static asset loaded in 216ms. That proves the edge is up, but not that the site works.
A static asset loaded in 1340ms. That proves the edge is up, but not that the site works.
A static asset loaded in 547ms. That proves the edge is up, but not that the site works.
What 8x8 does
8x8 provides cloud phone service, team messaging, video meetings and contact centre software for businesses. Its Work product covers calling, SMS, fax and chat across desk phones, desktop and mobile, while the Contact Center side handles queued customer calls and agent routing. When it fails, a company's main phone number and its support queue go down together.
What an outage looks like
8x8 reports status separately for Americas, EMEA and APAC, and splits Work Calling into inbound, outbound, endpoints, desk phones, and its mobile and desktop clients, alongside Meet, SSO, fax, messaging and SMS. Contact Center is broken out further by numbered instance. Inbound calls can fail while outbound still connects, and an SSO fault blocks sign-in while calls already in progress continue.
What to do about it
Check status.8x8.com and match both your region and your Contact Center instance, because the page is organised by geography and by numbered instance rather than as one verdict. An SSO component incident is a sign-in problem rather than a telephony one, which changes what you tell staff. Desk phones can retain registration through a portal outage, so place a real test call before declaring the phones down.
Is it down for everyone, or just you?
If this page says 8x8 is up but it is not loading for you, the problem is between you and them. Run a check against any URL from all 18 regions to find out where it breaks.
Related services
8x8 outage FAQ
Our phones ring out but we can still dial. Is that 8x8?
Why can I not sign in when calls are still working?
Does an 8x8 outage in one region affect our other offices?
What happens to calls in the queue during a Contact Center outage?
How we measure this
- We request 8x8's public endpoint every 6 hours from Fly.io regions across six continents — 8 of them answered the most recent check.
- A region counts as down only when it gets no usable HTTP response. A
403or429means the origin answered and refused us, which we report as blocked, never as an outage. - A single failing region is treated as probe noise. We only change the verdict when two consecutive cycles agree.
- Response times average only the regions that actually served the page, so a timeout never inflates the number.
- Where 8x8 publishes an official status feed we read it too. An all-clear from the vendor can soften an unconfirmed degradation; a vendor-declared outage only worsens our verdict when our own checks corroborate it — and when 8x8 blocks our checks entirely, we report the vendor's own status directly.
Get alerted when 8x8 goes down
This page refreshes every 6 hours. Your own monitors run as often as every 30 seconds, from the same 18 regions, and tell you the moment something breaks.
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